Database Support Engineer

Join to apply for the Database Support Engineer - EMEA role at Timescale . At TigerData, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, TigerData accelerates real‑time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote‑first team committed to direct communication, accountability, and collaborative excellence, we’re shaping the future of data infrastructure, built for speed, flexibility, and simplicity. About the Role TigerData is hiring a Database Support Engineer for our growing global team The right candidates will be comfortable providing deep technical support and interacting with customers daily. You should have deep experience with relational databases (PostgreSQL is a strong plus) and must be able to gain a detailed understanding of TimescaleDB quickly. You should have a “can do it” attitude, where helping the user comes first. TigerData is a remote‑first company. This is a full‑time position with priority in Europe. This is a permanent weekday role with 5‑day, 8‑hour, Monday‑Friday shifts from 8:00 am CEST to 5:00 pm CEST. What You Will Do Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation Manage support cases from beginning to end Develop and maintain close relationships with our customers to help them be successful Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture What You Need Bachelor’s degree in computer science, information systems, or equivalent experience Relational database experience at scale: administration, data modeling, query optimization Experience with relational databases (PostgreSQL a strong plus) Experience as a technical support professional with external customers Strong aptitude to understand and learn new software products Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience Other Things that Will Help Familiarity with TimescaleDB—download and test it before the interview Broad cloud computing concepts and experience with AWS, GCP, and Azure Experience with relational, NoSQL databases, and data modeling tools Knowledge of PostgreSQL best practices, query plan analysis, backup/restore, migrations, etc. A strong sense of curiosity and a willingness to wade into the unknown and learn as you go Our Commitment We respond to every applicant We review applications fairly and objectively, shortlisting based on relevant skills and experience We ensure clear and timely communication throughout the candidate journey We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members across the organization About TigerData TigerData, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real‑time, intelligent applications at scale. Backed by $180 million from top‑tier investors, TigerData is building the new standard for data infrastructure, built on PostgreSQL, designed for the future. Our Tech Stack We don’t require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real‑time analytics. What We Offer Flexible PTO and comprehensive family leave Fridays off in August Fully remote opportunities globally Stock options for long‑term growth Monthly WiFi stipend Professional development and educational resources Premium insurance options for you and your family (US‑based employees) Ready to join the future of PostgreSQL? We can’t wait to meet you. #J-18808-Ljbffr