Service Business Analyst

4 semanas atrás

Campinas, São Paulo, Brasil MAJA-Maschinenfabrik Tempo inteiro
We are looking for a **Service Business Analyst** who has the main responsibility to support Service Business Manager(s) and the service organisation with analysis of business data to follow up performance and identify improvement opportunities.
This includes regular reporting as well as collection and analysis of data for regional and global projects. The analysis can cover multiple sources of data: financial, customer, installed base, market, operational etc. The analysis will support the service organisation to increase sales and profitability, improve customer satisfaction and our service operations effectiveness and efficiency.
The SBA support the service organisation to get access to relevant data through providing reports. In addition the SBA work actively to develop, implement and improve processes, systems and tools to both gather and report data, including training people on using relevant systems, tools and processes and drive quality of data. One part of this is to ensure accurate tracking of installed base (existing, new, changed and obsolete items). The SBA participates in marketing, operational and service sales planning activities and keeps track of key metrics and other operational indicators as requested and on a regular basis.
**Why work for us?**
- Marel is a global leader in the Food Processing Industry
- We help feed the globe with our innovative machinery and full processing solutions
**What you'll be doing**
Key elements of your role include:
- Analyze business data, such as installed base, sales data, customer satisfaction, etc., to follow up business performance and identify improvement opportunities
- Perform analysis to identify new service sales opportunities in the installed base to grow the pipeline of opportunities. Communicate opportunities to service sales and equipment sales network
- Support the organisation with training in processes, systems and tools to enter and access data
- Participate in operational and service sales planning activities
- Support development, implementation and evaluation of business metrics to meet ongoing organizational or customer information needs
**What we're looking for**
- Bachelor's degree in Engineering, Business Administration, IT, Marketing, Math, Economy and correlated areas;
- Solid experience in analytical tools like Power BI, Excel or similar required
- Analytical and data driven mind set;
- Excellent verbal and written communication in English;
- Desirable knowledge in Spanish and VBA programming
**Commitment to Global Safety**
As a Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure Marel is a safe place to work.
- To promote employee health and safety, and consistent with legal and public health guidance, Marel requires that all new hires be fully vaccinated against COVID-19 as a condition of employment. Accommodation requests will be considered consistent with applicable law. _
**Marel Vision and Values**
In partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. Marel's core values are: Unity, Innovation and Excellence.
**Interested?**
If you're looking to join an international company with a great culture, flexible working arrangements, career growth and development opportunities then click 'apply' and include a resume
LI-DG1
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