I&cx Industries Ixp Intern

**What we offer**
**About the SAP Internship Experience Program**
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
**Three reasons to intern at SAP**
**1.Immerse into a culture of collaboration**: Be part of a supportive, global community and see firsthand how collective efforts drive meaningful outcomes. Work side-by-side with peers, mentors, and leaders to create impactful solutions.
**3. Elevate your profile and gain visibility**: Connect with SAP's global network of leaders and opportunities. Your experience in the SAP Internship Experience Program is a powerful accelerator for your career development.
**What you'll do**
**Position title**: SAP I&CX Industries iXp Intern - Technical Support
**Location**: SAP Labs Latin America - São Leopoldo, Brazil (hybrid - 3 weekdays at the office)
**Expected start**: September 2025
**Please, upload your resume in Englis
Our Technical Support I&CX organization is seeking an intern to join our team and assist in supporting our global customers. As a member of our team, you will have the opportunity to develop a wide range of technical and soft skills, as well as gain insights into various business processes. This internship provides an excellent platform for growth and learning in a dynamic and supportive environment.
- Provide remote technical support to global customers via support system, chat or calls.
- Help with troubleshooting, root cause analysis, and deliver solutions.
- Support the management of critical situations towards a positive outcome to the customer needs.
- Report errors which require code corrections to development teams.
- Contribute to the creation, enhancement, and sharing of internal and external documentation.
- Participate in local or global projects.
**What you bring**
We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Currently enrolled as an undergraduate student, ideally in IT/Computer Science, Engineering, or a related field.
- Familiarity with ABAP or any similar Object-Oriented Programming Language.
- Ability to analyze system logs, error messages and debugging to identify errors
- API Troubleshooting and Connectivity: Knowledge of APIs and integration protocols to ensure seamless data exchange.
- Fluent or advanced proficiency in English.
- Strong verbal and written communication abilities.
- Ability to work under pressure.
- Eager to learn new technologies and tools.
**Nice to Have**:
- Exposure to ERP systems like SAP S/4 or SAP ECC
- Experience in customer technical support delivery
- SAP Business Technology Platform knowledge
- EDIFACT Expertise
- Understanding of Utilities and its processes
- Regulatory Knowledge
- SAP S/4HANA Utilities Technical Expertise
- Knowledge on Subscription-Based Models
- Knowledge on customer and supplier complaint processes
**Meet your team**
Our SAP Industries Support team is composed mainly of professionals with a software development background, trained and certified in Cloud Operations. We operate globally, providing 24/7 support to ensure successful project delivery for our customers. Collaborating in a partner model, we work closely with technical staff to assist our customers in navigating today's complex selling environment with SAP Industries innovative solutions.
**We are SAP**
**Our inclusion promise**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID:431213 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time |

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