Site Reliability Engineer

Why join us? Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work – backed by real‑time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes. We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high‑impact solutions that make a real difference for our users. Site Reliability Engineer at Handoff You will own and elevate the reliability, scalability, and observability of Handoff’s platform. This is a hands‑on role focused on preventing incidents, improving system resilience, and enabling fast, safe product development. You’ll work closely with Backend, Fullstack, Data, and AI engineers to ensure our systems are production‑ready, observable, and built to scale, while keeping a strong focus on user impact and developer velocity. This is not a pure ops role. We’re looking for someone who thinks like an engineer, codes regularly, and partners deeply with product and engineering teams. What you’ll do Define and implement SLIs, SLOs, and error budgets for critical services, making reliability visible and measurable across the org. Design, build, and maintain monitoring, logging, and alerting systems that surface real issues without unnecessary noise. Lead and participate in incident response, owning detection, coordination, communication, and resolution. Partner with engineers early in the design phase to improve reliability, scalability, and production readiness. Improve CI/CD pipelines, deployment strategies, and rollback mechanisms to enable fast and safe releases. Automate operational tasks and reduce toil through tooling, scripting, and infrastructure‑as‑code. Ensure backup, disaster recovery, and failover strategies are defined, documented, and tested. Monitor infrastructure performance and costs, proposing optimizations that balance reliability, speed, and efficiency. Create and maintain runbooks, incident procedures, and reliability documentation to support team scale. About You Strong experience as an SRE, Platform Engineer, DevOps Engineer, or similar reliability‑focused role. Solid understanding of reliability fundamentals, availability, latency, error rates, throughput, durability. Hands‑on experience with cloud platforms like AWS, GCP, or Azure. Deep familiarity with observability tools such as Prometheus, DataDog, Grafana, OpenTelemetry, or similar. Strong debugging skills and comfort working in high‑pressure production incidents. Experience improving CI/CD pipelines and release safety. Ability to write production‑quality code or scripts in languages like Python, Go, or Bash. Experience with infrastructure‑as‑code and automation. A pragmatic mindset that balances reliability with product velocity and real‑world constraints. Strong communication skills and comfort collaborating across engineering, product, and leadership. Comfortable in a fast‑paced environment, you’re quick to adapt to changing priorities and balance rapid iteration with high‑quality outputs. What we offer Competitive salary in USD Attractive stock options Unlimited PTO Relocation allowance Top‑notch equipment Team offsites around the world – we've already been to more than 5 countries If you’re motivated by owning reliability end‑to‑end and shaping infrastructure decisions that impact customers every day, we’d love to hear from you. Please note that we will only consider applications submitted in English. #J-18808-Ljbffr