[D] Solutions Engineer

Há 2 dias

Rio de Janeiro, Brasil LatamCent Tempo inteiro
Overview

About the role

We’re looking for a Solutions Engineer to join the team and serve as the technical partner across sales, onboarding, and customer success. You’ll work closely with Account Executives and Customer Success Managers to run demos, guide integrations, troubleshoot issues, and ensure customers get lasting value from the platform. This is a client-facing, hands-on technical role that blends pre-sales engineering, onboarding, and ongoing solution support.

Responsibilities
  • Pre-Sales

- Partner with Account Executives to deliver technical demos for strategic prospects

- Present product capabilities and walk customers through integrations (Salesforce, HubSpot, REST APIs)

- Translate business requirements into workable technical solutions and best practices

- Explore use cases and advise prospects on solution design

  • Onboarding

- Partner with Customer Success and Onboarding teams to ensure smooth setup and integration

- Document and improve deployment processes for faster, repeatable implementations

- Guide customers through technical configuration to shorten time-to-value

  • Support & Troubleshooting

- Handle level 3 escalations in collaboration with Support

- Write clear tickets for Engineering with reproduction steps and expected results

- Prioritize and follow issues through resolution with Engineering

- Act as the voice of the customer, surfacing feedback to the Product team

Qualifications
  • 3+ years in Solutions Engineering, Sales Engineering, Technical Consulting, or similar roles
  • Hands-on experience with CRM platforms (Salesforce, HubSpot) and REST APIs
  • Strong troubleshooting and problem-solving ability across integrations and workflows
  • Proven experience supporting sales cycles, onboarding, and driving adoption
  • Skilled at explaining technical concepts to both technical and non-technical audiences
  • Comfortable working in fast-paced environments with shifting priorities
  • Advanced English (C1/C2) with strong written and spoken communication
Preferred Qualifications
  • Experience configuring Salesforce (Lightning pages, Flows, Object Manager) and HubSpot (Workflows, app integrations)
  • Familiarity with business messaging, automation, or communication platforms
  • Experience writing scripts or using APIs for proofs of concept
  • Knowledge of authentication methods (OAuth, API keys) and integration best practices
  • Track record of collaborating with both GTM and Engineering teams to deliver customer outcomes
  • Experience with Twilio, Bandwidth, or similar messaging platforms, including reviewing messaging logs
Compensation & Logistics
  • Compensation: $54,000 to 60,000 USD
  • Location: Remote, Latin America
  • Success in 3-6 months looks like:
  • Leading pre-sales demos independently
  • Successfully onboarding customers with Salesforce/HubSpot integrations
  • Reducing escalation rates by improving technical documentation and setup processes
Company overview

Heymarket is a business messaging platform that helps companies communicate with customers at scale via SMS, WhatsApp, and other messaging channels. Serving teams across sales, customer success, and support, Heymarket enables organizations to streamline conversations, automate workflows, and deliver timely, personalized interactions. The company values close collaboration between technical and GTM teams to ensure customers achieve measurable outcomes from day one, with a focus on integration, adoption, and lasting value from the platform.

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