Local IT Services Specialist

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**What you’ll do**:
We are seeking an individual with experience in IT and Audio/Video to serve as a Local IT Services Specialist. In this role, you will collaborate closely with the IT team and assist the IT Lead in ensuring seamless business continuity. You will be involved with a diverse team across various IT domains and manage large-scale projects, ensuring timely execution and occasionally taking ownership to drive success. Your responsibilities will also include providing local IT support for internal users.
Key responsibilities include overseeing back-end IT operations projects, focusing on Wi-Fi access points and network management. You will work on projects related to local IT infrastructure, sometimes requiring flexibility in working hours. Additionally, you will provide support for events at SAP offices, handling audio, video, and microphone equipment to ensure smooth execution.
**What you’ll bring**:
- Proven experience with IT and Audio and Video.
- Understand how computer network operates to provide possible solutions to issues e.g.:
- Access Points, Servers, Cabling, Switches, Fiber cables. Network protocols: DNS, DHCP. Network Topology: WAN, LAN, V-LAN, WLAN
- Understand project management.
- SLA Adherence
- Understand project terminologies (SLA, Resources, milestones, timeframe)
- Ensure project timelines.
- Advanced English. Being able to write and communicate clearly in written and spoken language.
**What we expect from you**:
- Being able to work with a diverse team from multiple countries and cultures.
- Good communications skills
- Being able to work proactively identifying potential issues before the client notices.
- Being able to follow processes.
- Capable of working on multiple projects with different scopes and deadlines
**Preferred additional skills**:
- Room Automation systems and audio video systems:
- Knowledge on QSC systems
- Knowledge on MTR/Logitech Systems
- Know how to operate auditoriums, Microphones and Sound, screens
- Spanish skills. Being able to write and communicate clearly in written and spoken language.
**Working hours**
Standard office hours are Monday through Friday, from 9:00 AM to 6:00 PM on-site work model. Requiring flexibility in working hours is essential to accommodate project delivery and deadlines when necessary.
**Bring out your best**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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