Director, Onboard Electronic Services

It's not just about your career or job titleIt's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Who will you be working with?
This position will lead the International Services organization for the Digital TP&A business, delivering unique value based on customer demands.
How will you make a difference?
You will be responsible for assisting with the overall strategy and serving as the champion for both our internal and external customers. This role spans a wide range of activities, from strategic to tactical, and provides leadership across all Digital Service product lines within the West Coast. Additionally, this role will support all freight customers outside of North America.
What do we want to know about you?
- BA/BS degree in Business or Technical Disciplines.
- Extensive leadership experience with technically and functionally complex products or customers, including service level and related contract management.
- Willingness to travel up to 35% of the time and possess a valid passport.
- Fluency in English.
- Prior experience with large-scale software/hardware projects, and the ability to lead and motivate high-potential technical project teams.
- Prior experience working with international customers and a background in the rail industry.
- Demonstrated success as a seasoned manager with the ability to hire, mentor, coach, develop, and motivate a geographically dispersed, high-performing team.
- Excellent presentation, written, and verbal communication skills, with the ability to present to different audiences and convey messages concisely and professionally.
- Strong analytical and problem-solving skills; communicates clearly and succinctly, effectively evaluates information/data to make decisions, anticipates obstacles, and develops plans to resolve them. Able to create actionable strategies and operational plans.
What will your typical day look like?
- Serve as the external customer champion for all freight customers outside of North America.
- Act as the internal customer champion, interfacing between customers, Wabtec technical teams, and Wabtec product teams.
- Oversee multiple, simultaneous, large-scale, and high-impact activities within a customer segment.
- Identify and understand business needs, and articulate them effectively to technology teams.
- Leverage commonalities between industries, recognize trends, and act as an ambassador on how to position digital solutions effectively to drive change within a customer account.
- Act as the single point of contact for domestic and international customers to ensure timely and satisfactory resolution of concerns, covering a wide variety of support services for the assigned region, product, or coverage area.
- Lead the development of proposals for new and renewed service contracts, while managing the budget.
- Support long-term goals, including increasing contract margins and the depth/breadth of the overall project.
- Own the service metrics for each customer, present project plans, and advise on financial risks.
- Responsible for growing the service portfolio, establishing, and delivering on project financial performance for the business.
- Lead a matrixed team working on customer initiatives and coordinate work across multiple functions, including service deployment, project management, and engineering.
Benefícios
Na Wabtec, pessoas estão em primeiro lugar. Por isso, cuidamos para que nossos funcionários se sintam valorizados e tenham as ferramentas necessárias para prosperar. Ao se juntar a nós, você terá acesso a uma série de benefícios pensados para promover seu bem-estar e desenvolvimento. Confira o que oferecemos para que você se sinta parte de uma empresa que apoia sua jornada profissional e pessoal:
- Assistência Médica extensível a dependentes (cônjuge e filhos)
- Assistência Odontológica extensível a dependentes (cônjuge e filhos)
- Participação nos lucros e resultados
- Previdência Privada
- Política de Alimentação de acordo com localidade
- Política de Estacionamento ou Vale Transporte
- Seguro de vida
- Programa de Assistência ao Empregado: orientação psicológica, jurídica, financeira e assistência social
- Headspace - aplicativo focado em saúde mental
- Cartão ou Cesta de Natal aos funcionários de acordo com localidade
- Presente de Natal para filhos de até 11 anos de idade
- Licença maternidade estendida
- Programa para Gestantes e Bebês
- Política de incentivo a idiomas
- Programas de Mentoria e acesso a plataforma de treinamento
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Who are we?
- Wabtec Corporation is a leading global provider of equipment, systems, digi

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