Customer Service Analyst

2 semanas atrás

Colômbia, Brasil Edwards Lifesciences Tempo inteiro

Responsible for managing and coordinating all international shipping processes, ensuring compliance with import and export regulations, and maintaining strong communication with internal and external stakeholders across different countries, provides customer service support to customers utilizing effective relationship management skills.
Key Responsibilities:

  • Order Management
  • Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
  • Coordinate international shipments, ensuring all documentation complies with local and international regulations.
  • Manage import/export documentation, such as invoices, packing lists, bills of lading, and certificates of origin.
  • Complaint management
  • Monitor and follow up on shipment statuses to ensure on-time delivery.
  • Identify and resolve issues related to shipping, customs, and logistics.
  • Maintain updated records of all import/export activities.
  • Collaborate with sales and logistics teams to align operations.
  • Support continuous improvement initiatives in import/export procedures.
  • Participation international regional projects aiming to improve the quality of service and effectiveness of customer service department

Requirements:

  • Proven knowledge in import/export or international logistics .
  • Fluent Spanish and advanced English are mandatory.
  • Strong knowledge of customs regulations, international trade procedures, and Incoterms.
  • Excellent communication and negotiation skills.
  • Proficiency in Microsoft Office (especially Excel) and logistics software/tools.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and work under pressure in a fast-paced environment.

Additional Skills:

• Advanced computer knowledge in ERP application (e.g. JDE) and SFDC

• Excellent written and verbal communication skills and interpersonal relationship skills

• Ability to work in a fast paced environment

• Excellent problem-solving and critical thinking skills

• Ability to work effectively in a cross-functional team environment

• Ability to manage confidential information with discretion

• Excellent customer service skills with ability to negotiate and resolve difficult situations

• Ability to build and maintain strong relationships across the organization to influence and achieve objectives

• Ability to prioritize competing objectives in a fast paced environment

• Strict attention to detail

• Innovative mind set

• Demonstrated critical thinking and challenging status quo

Education:

  • Bachelor's degree in International Trade, Logistics, Business Administration, or a related field.
  • A background in Logistics or Supply Chain is a strong plus.
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