Contact Center Executive
3 semanas atrás
About Us: HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. We are seeking a Global Contact Center Executive to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers . This opportunity is open to candidates currently residing in Jundiaí . Role Overview The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively. Key Responsibilities Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence. Provide accurate and helpful information in response to client inquiries. Document all call activity clearly and accurately in the Back Office system. Respond promptly and precisely to online and email requests. Monitor and manage bookings, including reservations, special requests, amendments, and cancellations. Escalate issues appropriately, following Contact Center protocols. Maintain high standards of service quality and professionalism. Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Adhere to all company policies and procedures. Follow assigned schedules and adapt to changes based on call volume. Required Skills and Qualifications Strong customer service orientation and active listening skills. Proficiency in English (spoken and written). Excellent verbal and written communication, with attention to grammar and clarity. Problem-solving mindset with persistence in resolving issues accurately and efficiently. Ability to follow detailed instructions independently. High attention to detail and adaptability. Consistent focus and enthusiasm throughout the work shift. If you are passionate about customer service, communication, and creative problem-solving, we encourage you to apply today Note: Only candidates currently living in Jundiaí will be considered for this position in the Hybrid Model. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference
-
Contact Center Executive
3 semanas atrás
Brazil HBX Group Tempo inteiroAbout Us:HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour...
-
Executive Operations Integrator
4 semanas atrás
Brazil Virtual Work World Tempo inteiroRole: Executive Operations Integrator (Beauty Industry - MUST HAVE EXPERIENCE)Role Specifics: We are only considering candidates with experience in the beauty industry. Please only apply if you have worked in the beauty industry/salon space. Contract: Full-time Remote Contractor (40 hours weekly / 160 hours monthly)Business Hours: Monday to Friday, 8 AM to 5...
-
Executive Operations Integrator
4 semanas atrás
Brazil Virtual Work World Tempo inteiroRole: Executive Operations Integrator (Beauty Industry - MUST HAVE EXPERIENCE) Role Specifics: We are only considering candidates with experience in the beauty industry. Please only apply if you have worked in the beauty industry/salon space. Contract: Full-time Remote Contractor (40 hours weekly / 160 hours monthly) Business Hours: Monday to Friday, 8...
-
Senior Account Executive
2 semanas atrás
Brazil APGAR Tempo inteiroSobre a ApgarSomos uma consultoria especializada em Data Management, Governança de Dados e Inteligência Artificial, com presença global e reconhecimento do mercado. Atuamos de ponta a ponta — de estratégia e governança até a implementação e operação de soluções de Analytics, MDM, Data Platform e AI — ajudando organizações a transformar...
-
Senior Account Executive
2 semanas atrás
Brazil APGAR Tempo inteiroSobre a Apgar Somos uma consultoria especializada em Data Management, Governança de Dados e Inteligência Artificial , com presença global e reconhecimento do mercado. Atuamos de ponta a ponta — de estratégia e governança até a implementação e operação de soluções de Analytics, MDM, Data Platform e AI — ajudando organizações a transformar...
-
Account Executive
2 semanas atrás
Remote - Brazil Twilio Tempo inteiro R$120.000 - R$240.000 por anoWho we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion...
-
estagiário service center
1 semana atrás
LOC: Rua Elisha Otis, , São Paulo, SÃO BERNARDO DO CAMPO, - Brazil Otis Elevator Co. Tempo inteiro R$30.000 - R$60.000 por anoDate Posted: Country: BrazilLocation: LOC6030: Rua Elisha Otis, 841, São Paulo, SÃO BERNARDO DO CAMPO, BrazilVaga: Estagiário Service CenterHorário e Local de Trabalho: De segunda à sexta-feira das 09h30 às 16h30O seu papel em nossa equipe: Elaboração de Relatórios Gerencias;Elaboração de Instruções Auxiliar de Trabalho; Gestão de ferramenta...
-
Director, Business Value Consulting
1 semana atrás
Brazil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
-
Director, Business Value Consulting
1 semana atrás
Brazil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
-
Project Manager
4 semanas atrás
Brazil SMT Tempo inteiroIf you are passionate about leading projects end-to-end, aligning teams, and ensuring clients achieve real results, this role is for you. At SMT, our Project Managers are strategic partners who shape outcomes and help clients unlock the full value of the Medallia platform. What You Will Do Lead implementation projects from discovery and design to testing,...
