Customer Experience Program Specialist
4 semanas atrás
Apply for the Customer Experience Program Specialist role at Uber . Overview The Community Operations organization at Uber is responsible for delivering world‑class customer support to riders, drivers, eaters, and couriers. The Customer Experience Program Specialist will enhance the Rider's experience and support strategy for the Mobility business by analyzing, creating, recommending, and implementing operational and central initiatives across support modalities to ensure an effortless, rapid, and efficient customer support experience. Responsibilities Track and control the scorecard of our Agent support operations to improve cost, quality, or efficiency metrics. Design, implement, and maintain support processes and policies and identify areas of continuous improvement. Manage continuous process improvement requests for your respective Support Operations, develop projects and implement them with relevant stakeholders as needed. Partner with our third‑party Vendors (BPOs) to ensure our support policies are properly implemented and gather insights to meet customer needs. Implement initiatives for programs across products and projects coming from the Ops teams. Propose tech enhancements for our internal tools used by Agents, test, and provide feedback on new developments for our support systems. Understand Rider’s needs across value, lifecycle, behavioral, and geographical segments and define frameworks on how to serve them (where to invest, where to be lean). Drive segmented differentiation through support treatments such as prioritization, agent profiles, channel availability, and policy flexibility. Qualifications The D (Decision) is with the Data – must be an analytical thinker with the ability to solve any problem in a structured way. Excellent problem solving and continuous improvement: Ability to create and optimize products and processes. Comfortable with navigating data and ambiguity. Project and/or program management experience: Experience managing multiple moving parts with resource constraints, driving execution, and succinctly communicating complex topics. Strong stakeholder management skills: Experience encouraging and influencing results in areas that aren't in your immediate responsibility. Excellent communication skills: Ability to create and present ideas, problems, and insights in a structured comprehensive, yet succinct manner. Develop written communication to engage stakeholders. Excellent execution: You finish what you start and keep iterating until a process works flawlessly almost every time. Customer obsession: Genuine passion for our riders and drivers, and the desire to be a force for positive change in their touchpoints with Uber. 100% fluent in English required; fluent in Spanish or Portuguese depending on hiring location. 2+ years experience required. Bonus Points High‑growth operations startup experience, strategy, consulting, or innovation functions within tech, mobility, or service‑oriented organizations. SQL. Six Sigma, Change Management, and/or Project Management certifications. Hands‑on experience with GenAI platforms (e.g., Gemini, ChatGPT, NotebookLM) to drive process efficiency and automation. Seniority Level Not Applicable Employment Type Full‑time Job Function Other Industries Internet Marketplace Platforms #J-18808-Ljbffr
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Customer Experience Program Specialist
Há 4 dias
Região Geográfica Intermediária de São Paulo, Brasil Uber Tempo inteiroJoin to apply for the Customer Experience Program Specialist role at Uber About The Role The Community Operations organization at Uber is responsible for delivering world‑class customer support to riders, drivers, eaters, and couriers. The Customer Experience Program Specialist will be responsible for enhancing our riders' experience and support strategy...
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Customer Experience Program Specialist Iv
4 semanas atrás
São Paulo, Brasil Uber Tempo inteiroAbout the Role The Customer Experience Program Specialist will be responsible for executing and monitoring our Earners experience and support strategy in LATAM. They will analyze, create, recommend, and execute the operational and strategic initiatives across a variety of programs and support modalities in the region. The role will also be responsible for...
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São Paulo, Brasil Uber Tempo inteiro**About the Role**The Customer Experience Program Specialist will be responsible for executing and monitoring our Earners experience and support strategy in LATAM. They will analyze, create, recommend, and execute the operational and strategic initiatives across a variety of programs and support modalities in the region. The role will also be responsible for...
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Customer Experience Specialist
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São Paulo, Brasil JATO Tempo inteiro**About us**:JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.**Role Overview**:- As a Customer Experience...
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Customer Experience Specialist
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Sao Paulo, Brasil Allergan Aesthetics Tempo inteiro**Company Description** The AMI Customer Experience plays a key role in building and maintaining positive customer relationships, which can result in greater loyalty, retention and business growth. The AMI Customer Experience is responsible for leading and coordinating strategies designed to improve the customer experience across all touchpoints with...
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Operations & Customer Experience Specialist
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Sao Paulo, Brasil Roambee Corporation Tempo inteiro**Operations & Customer Experience Specialist (Brazil)**As the Operations & Customer Experience (CX) Specialist for Brazil, you will be responsible for the existing accounts health and their operation of our innovative IoT service in Brazil. Your goal will be to maintain and grow those accounts through Roambee’s customer-centric vision, managing the...
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Italian Customer Service Specialist
1 semana atrás
São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiroCustomer Service Specialist ( SOMENTE ITALIANO)Lite Tech (formerly Lite Organização Ltda) São Paulo, Brazil (Hybrid)SaveApply🌏 Estamos Contratando! Costumer Service Specialist SeniorLite Tech | São Paulo (capital) - Modelo Híbrido - 1 vagaVocê tem mais de 5 anos de experiência em Customer Experience, Atendimento ao Cliente ou Service Desk e busca...
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Italian Customer Service Specialist
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São Paulo, Brasil Lite Tech (Formerly Lite Organização Ltda) Tempo inteiroCustomer Service Specialist ( SOMENTE ITALIANO)Lite Tech (formerly Lite Organização Ltda) São Paulo, Brazil (Hybrid)SaveApplyEstamos Contratando!Costumer Service Specialist SeniorLite Tech | São Paulo (capital) • Modelo Híbrido • 1 vagaVocê temmais de 5 anos de experiência em Customer Experience, Atendimento ao Cliente ou Service Deske busca uma...
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Italian Customer Service Specialist
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São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiroCustomer Service Specialist ( SOMENTE ITALIANO) Lite Tech (formerly Lite Organização Ltda) São Paulo, Brazil (Hybrid) Save Apply Estamos Contratando! Costumer Service Specialist Senior Lite Tech | São Paulo (capital) - Modelo Híbrido - 1 vaga Você tem mais de 5 anos de experiência em Customer Experience, Atendimento ao Cliente ou Service Desk e busca...
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Italian Customer Service Specialist
1 semana atrás
São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiroCustomer Service Specialist ( SOMENTE ITALIANO) Lite Tech (formerly Lite Organização Ltda) São Paulo, Brazil (Hybrid) Save Apply Estamos Contratando! Costumer Service Specialist Senior Lite Tech | São Paulo (capital) • Modelo Híbrido • 1 vaga Você tem mais de 5 anos de experiência em Customer Experience, Atendimento ao Cliente ou Service Desk e...
