Base Station Monitoring and Maintenance Professional

2 semanas atrás


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Job Overview As a Monitoring and Maintenance Specialist , you will be responsible for ensuring the optimal performance of our base station systems. Your duties will include monitoring system operation status, inspecting base station conditions, and providing technical support to users. Key Responsibilities: Regularly monitor system operation status through web pages and record core indicators such as user online status and system availability. Handle anomalies according to established Standard Operating Procedures (SOPs) and escalate unresolved issues to maintenance engineers. Conduct daily inspections of base stations using automated tools, identify faults, and send reports to experts in each country via email. Perform initial handling of reported faults according to SOPs and escalate unresolved cases to base station maintenance engineers. Provide timely responses to technical support requests from NRTK specialists and users within 30 minutes. Requirements: A minimum of one year of experience in customer service, after-sales, or technical support roles, with a high school diploma or equivalent education required. Proficient English reading and writing skills. Strong proficiency in using office software including Word, Excel, and email. Preferably, prior work experience in software operations and maintenance is an advantage. What We Offer Opportunities for professional growth and development Challenging and rewarding work environment Competitive compensation package



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