Desktop Support Specialist

Há 2 dias

Belo Horizonte, Brasil E-IT Tempo inteiro

Hi,Greetings from EIT Professionals.Role: L1 Support Engineer Location: Extrema, Brazil (Onsite) Duration: ContractJob Summary: The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology. This role involves both remote and hands-on assistance, handling escalations from other support teams, and working closely with IT teams to ensure timely resolution of complex technical issues.Key Responsibilities: Respond to and resolve support requests escalated by the Service Desk and other appropriate teams. Diagnose and troubleshoot hardware and software issues across Windows and Mac environments. Install, configure, and maintain desktop and laptop systems, including imaging, patching, and upgrades. Provide support for Microsoft 365 applications, email, VPN, and other enterprise tools. Support mobile devices (iOS/Android), printers, scanners, and peripherals. Assist with user account management in Active Directory / Entra and other enterprise systems. Document troubleshooting steps and resolutions in the ticketing system (e.g., ServiceNow, JIRA). Participate in hardware asset inventory, deployment, and refresh projects. Collaborate with Level 3 support or infrastructure teams for unresolved or critical issues. Follow IT security policies and ensure endpoint compliance. Maintain a high level of customer service and professionalism in all user interactions. Provide assistance in racking and stacking of network devices and configuring the same on a need basis. Hands-on experience with: Network troubleshooting tools (ping, traceroute, Wireshark) Routers, switches, firewalls LAN/WAN, TCP/IP, DNS, DHCP, VPNs

  • Desktop Support Specialist

    Há 2 dias

    Belo Horizonte, Brasil E-It Tempo inteiro

    Hi, Greetings from EIT Professionals.Role: L1 Support EngineerLocation: Extrema, Brazil (Onsite)Duration: ContractJob Summary:The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology.This role involves both remote and hands-on assistance, handling...

  • Desktop Support Specialist

    Há 2 dias

    Belo Horizonte, Brasil E-IT Tempo inteiro

    Hi, Greetings from EIT Professionals. Role: L1 Support Engineer Location: Extrema, Brazil (Onsite) Duration: Contract Job Summary: The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology. This role involves both remote and hands-on assistance, handling...

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    Há 2 dias

    Belo Horizonte, Brasil Equativ Tempo inteiro

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    Belo Horizonte, Brasil Hitch Equity Tempo inteiro

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    Há 2 dias

    Belo Horizonte, Brasil Veesion Tempo inteiro

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    Há 2 dias

    Belo Horizonte, Brasil Canonical Tempo inteiro

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    4 semanas atrás

    Belo Horizonte, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Support Engineering Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform,...

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    2 semanas atrás

    Belo Horizonte, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Support Engineering Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform,...