Application Support Engineer, Trilogy
3 semanas atrás
Overview
Application Support Engineer, Trilogy (Remote) - $60,000/year USD
Join to apply for the Application Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy .
This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$30.00/hr - $30.00/hr
Join Trilogy, where support engineering meets cutting-edge AI innovation. Ditch the mundane and tackle only the toughest challenges in customer support.
What You Will Be Doing- AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI system.
- Engage in continuous learning across our 100+ product portfolio, ensuring you have the knowledge to tackle diverse technical challenges.
- Collaborate with AI development teams to enhance the capabilities of our support chatbots.
- Provide feedback and insights that contribute to the evolution of our AI systems and customer support strategies.
- Performing monotonous, repetitive support tasks—our AI handles the routine so you can focus on the complex.
- Waiting for prolonged onboarding—expect to dive into our systems and products quickly.
- Relying heavily on management for problem-solving—this role demands independence and self-sufficiency.
Drive the integration of human expertise with AI to elevate customer support, resolving complex issues beyond AI's current capabilities.
Basic Requirements- At least 3 years in a technical customer support role.
- Advanced generative AI proficiency, including automation and custom GPTs; basic LLM usage is insufficient.
- Residence in North or South America.
Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for three things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
Working with usThis is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic.
Crossover Job Code: LJ-3330-BR-Cascavel-ApplicationSup.012
Seniority level- Associate
- Full-time
- Engineering and Information Technology
- Software Development
- IT Services and IT Consulting
- Telecommunications
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