Growth Enterprise Customer Success Manager, Latam

Growth Enterprise Customer Success Manager, LATAM Join to apply for the Growth Enterprise Customer Success Manager, LATAM role at Udemy Growth Enterprise Customer Success Manager, LATAM 1 day ago Be among the first 25 applicants Join to apply for the Growth Enterprise Customer Success Manager, LATAM role at Udemy Get AI-powered advice on this job and more exclusive features. About UsAt Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page. About UsAt Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page.Where we workUdemy is headquartered in San Francisco with other global offices in Australia, India, Ireland, Mexico, Türkiye and other US locations (Denver and Austin).About Your SkillsCritical Thinking - Your curiosity drives you to uncover core issues, enabling you to provide true solutions rather than surface-level fixes. You analyze and evaluate information objectively, consider multiple perspectives, and make reasoned judgments, demonstrating adaptability and a growth mindset in the face of change. Problem-solving - Your problem-solving prowess is evident in your ability to tackle challenges head-on. You don't shy away from obstacles;
instead, you deconstruct them into manageable parts and methodically develop effective solutions. Your analytical nature allows you to navigate complexity with ease, ensuring that every problem is met with a well-considered response. Strategic Planning - Your strategic planning skills are a testament to your foresight and organizational acumen. You excel in crafting detailed plans and roadmaps that align with organizational objectives. By anticipating future trends and potential hurdles, you ensure that your strategies are not only aligned with the overall vision but are also adaptable to changing circumstances. Leadership - Your leadership capabilities shine through in your ability to inspire and motivate those around you. You foster a collaborative environment where teamwork thrives, and you align your team towards a shared strategic vision. Your influence extends beyond direction;
you cultivate an atmosphere of trust and mutual respect, driving collective success. Business Acumen - Your business acumen reflects a deep understanding of how companies operate and thrive. You possess an intricate knowledge of financial, operational, and marketing aspects, allowing you to make informed decisions that drive success. Your awareness of market trends and the competitive landscape positions you as a strategic thinker who navigates the business environment with confidence. About This RoleWe are looking for a Customer Success Manager to partner with our small business customers post-sale to drive adoption and ensure customer satisfaction, growth and retention.What You’ll Be DoingProactively own and manage the success of a portfolio of 30-50 accounts, $3.3M ARR. Support customers by leveraging high touch interactions throughout the entire customer journey, across multiple customer contacts. Facilitate deep and consistent engagement with Sales partners to identify and execute on

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