Technical Account Manager

DESCRIPTION
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’
Are you someone that can make a huge impact on Amazon's ability to drive our business growth? Are you equally comfortable digging in to business and technical requirements as drilling into metrics development? Then this is the position for you.
We are looking for Technical Account Managers to own and implement a roadmap of new strategic Amazon Initiatives with our Integrators in Brazil (Marketplace Hubs). You will be responsible to build relationship, provide technical support and engage our partner’s development teams to implement, maintain, and grow their integrations to Amazon’s marketplace.
The Technical Account Manager must be able to balance Amazon's objectives with the needs of sellers while driving the integration process through our MWS APIS and SP-APIs. This position will require a combination of technical skills (to give support on development and testing) and relationship skills (to negotiate and engage our partners to deliver in the agreed deadlines). Additionally, the Technical Account Manager will analyze pain points, metrics and seller experience to address improvement opportunities.
In this role, you will be required to understand our integration APIs, which is an integrated Web service that helps and sellers to programmatically exchange on listings, orders, payments, reports, and more.
Job functions include:
- Be responsible for a group of and manage the pipeline of projects with them
- Provide technical support to the development teams on documentation, best practices, example codes, troubleshooting and testing
- Keep external and internal teams communicated about key project issues and actively work with responsible teams on identifying and solving paths to green.
- Understand seller API documentations and interact with their teams to deeply understand our APIs, follow guidelines and/or ask support when complex problems are found
- Provide 2nd level support for complex cases when necessary
- Be a technical consulting expert to the Product Manager on evaluating the best solution, estimating efforts and defining product roadmap
Key job responsibilities
Technical Focus:
Manage integration projects with Marketplace partners
Provide technical support for API integration (MWS & SP-APIs)
Analyze metrics and troubleshoot complex issues
Support documentation and best practices
Business Focus:
Lead seller relationships and project pipelines
Balance Amazon objectives with partner needs
Maintain internal/external stakeholder communication
Languages Required:
English: Essential for technical documentation and global communication
Spanish: Important for regional collaboration
Portuguese: Primary language for Brazilian market operations
BASIC QUALIFICATIONS
- Experience scripting or coding
- Experience communicating effectively with senior leadership
PREFERRED QUALIFICATIONS
- Knowledge of internet fundamentals
- Knowledge of cloud computing concepts
Job details
- BRA, SP, Sao Paulo
- Project/Program/Product Management-Technical

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