Senior Customer Success Specialist

Há 8 horas

Rio de Janeiro, Brasil beBeeCustomer Tempo inteiro

Job Title: Senior Customer Success Specialist This role requires a technical professional to drive exceptional customer experiences, troubleshoot complex requests, and lead the global support team. Deliver advanced solutions to escalated support cases. Provide proactive and personalized services. Strengthen partnerships between the Customer Support Team and clients through technical excellence and accountability. Key Responsibilities: Answer incoming calls and open cases in Salesforce. Monitor the Global Support queue and accept cases in priority sequence. Troubleshoot customer-reported issues and provide timely solutions via case updates, calls, or screen-sharing sessions. Escalate or re-route cases to appropriate teams after thorough investigation. Technical Troubleshooting Skills: Analyze web applications using Chrome Developer Tools. Perform API testing with Postman or cURL. Conduct IIS and SSL diagnostics to investigate and resolve Windows Application Server issues. Configure and troubleshoot Windows ADFS Servers and perform remote diagnostics via VPN or RDP.

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