IT - Content & Knowledge Management Manager (Global)

2 semanas atrás

Curitiba, Brasil Solvay Tempo inteiro

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Job overview and responsibilities

We are seeking a highly skilled and motivated Content & Knowledge Management Manager to join our IT department. The successful candidate will oversee a team of application service owners and will be responsible for managing and optimizing the content and knowledge management tools and processes within the organization to derive value from this content. This role requires a strategic thinker with excellent leadership skills and a deep understanding of IT service management.

  • Leadership and Team Management:
    • Lead, mentor, and manage a team of application service owners.
    • Foster a collaborative and high-performance team environment.
    • Set clear objectives and performance expectations for the team.
  • Content Management:
    • Develop and implement content management strategies to ensure the availability, accuracy, and relevance of digital documentation.
    • Oversee the creation, organization, and maintenance of content repositories within the different applications.
    • Ensure compliance with content management policies and standards.
  • Knowledge Management:
    • Design and implement knowledge management frameworks to capture, store, and disseminate knowledge across Syensqo.
    • Promote a culture of knowledge sharing and continuous improvement.
    • Utilize knowledge management tools and technologies to enhance information accessibility and usability.
  • Process Improvement:
    • Identify opportunities for process improvements within content and knowledge management practices.
    • Collaborate with cross-functional teams to streamline workflows and enhance efficiency.
    • Implement best practices and industry standards in content and knowledge management.
  • Stakeholder Engagement:
    • Work closely with IT leadership and other departments to understand content and knowledge management needs.
    • Provide regular updates and reports on content & knowledge management activities.
    • Ensure alignment of content & knowledge management initiatives with organizational goals.
  • Stay updated with the latest trends and technologies in content and knowledge management.

Education and experience

  • Bachelor's degree in Information Technology, Computer Science, Knowledge Management, or a related field. A Master's degree is a plus.
  • Minimum of 5 years of experience in content and knowledge management, with at least 2 years in a leadership role.
  • Strong understanding of IT service management principles and practices.
  • Proficiency in content management systems (CMS) and knowledge management tools.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Strong analytical and problem-solving abilities.
  • Certification in ITIL or other relevant frameworks.
  • Experience with digital transformation initiatives.

Skills and behavioral competencies

  • Result orientation, influence & impact.
  • Empowerment & accountability.
  • Team spirit, building relationships, collective accountability.
  • Strong leadership capability, executing as appropriate in the areas of responsibility.
  • Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.

Language skills

English

What’s in it for the candidate

  • Be part of and contribute to a once-in-a-lifetime change journey.
  • Join a dynamic team that is going to tackle big bets.
  • Have fun and work at a high pace.
  • Have a high level of autonomy.

About us

  • Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
  • At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
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