Team Lead Plataformas de Customer Care

Há 3 dias

Buenos Aires, Brasil Brandlive Tempo inteiro

Somos especialistas en Digital Commerce en todo Latinoamérica, proporcionamos servicios full commerce para marcas líderes

Si tienes ganas de sumarte te contamos que estamos buscando un/@ Team Lead de Plataformas de Customer Service para formar parte de nuestro equipo

Responsabilidades
  • Supervisar y dar seguimiento a las tareas operativas del equipo de analistas funcionales de Plataformas Customer.
  • Priorizar y distribuir requerimientos ingresados en JIRA de soporte relacionados con el delivery en las herramientas de Customer.
  • Gestionar la relación operativa con otras verticales (QA&T, Procesos, Producto, etc.) para resolver incidencias funcionales.
  • Realizar seguimiento de issues abiertos, escalamientos y mejoras internas que no impliquen desarrollo.
  • Controlar la correcta documentación de configuraciones, procesos y soluciones aplicadas.
  • Garantizar el cumplimiento de SLAs internos y contribuir a la mejora continua del uso de herramientas como Freshdesk.
  • Parametrizar y monitorear el rendimiento del equipo semanal y mensual, realizando presentaciones que contemplen variables como productividad, distribución por marcas, etc.
  • Detectar oportunidades de mejoras operativas funcionales y canalizarlas según corresponda.
  • Participar en espacios de alineación con líderes de otras verticales de Customer Service para relevar necesidades funcionales.
Requisitos excluyentes
  • 1 año de experiencia en cargo similar de contact center
  • Manejo de herramientas de contact center Freshdesk, Salesforce, Zendesk, etc.)
  • Conocimientos de back end/front end (deseable)
  • Conocimiento de métricas de satisfacción del cliente
Competencias Requeridas
  • Buena comunicación
  • Orientado a resultados
  • Empatía
  • Trabajo en equipo
  • Escucha activa
  • Foco en el cliente | cliente interno
  • Buena comunicación oral y escrita
  • Proactividad

Somos el mayor ecosistema independiente e integrado que combina tecnología, servicios e infraestructura para digitalizar sus canales de venta.

Nos especializamos en Digital Commerce en todo Latinoamérica, proporcionamos el alcance completo de tecnología y servicios para marcas líderes, poniendo al consumidor en el centro de la experiencia a través de nuestra solución omnicanal.

Tenemos presencia en 9 países Brasil, México, Argentina, Chile, Perú, Colombia, Panamá, Ecuador y Uruguay; donde brindamos nuestros servicios a más de 750 marcas. Contamos con 16 centros de distribución que nos ayudan a facilitar los procesos de fulfillment para nuestros clientes en todos los países donde operamos.

AGENTE CANALES DIGITALES - Localización indistinta #J-18808-Ljbffr

  • Sr Data Team Lead

    Há 4 dias

    Buenos Aires, Brasil IQVIA Tempo inteiro

    Join to apply for the Sr Data Team Lead role at IQVIA 1 day ago Be among the first 25 applicants Join to apply for the Sr Data Team Lead role at IQVIA Get AI-powered advice on this job and more exclusive features. Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time...

  • Senior Software Development Team Lead

    Há 4 dias

    Buenos Aires, Brasil beBeeLeadership Tempo inteiro US$1.000.000 - US$1.500.000

    Develop innovative solutions as a Senior Software Development Team Lead.About the Role:This is a leadership position where you will be responsible for overseeing the development of software applications. You will lead a team of experienced engineers and work closely with cross-functional teams to design, develop, and deploy scalable solutions.Key...

  • Front End Engineering Team Lead

    Há 4 dias

    Buenos Aires, Brasil beBeeSoftware Tempo inteiro R$48.000 - R$60.000

    Senior Frontend EngineerWe are looking for a seasoned software professional to lead our front-end team in developing high-quality, scalable applications. The ideal candidate is someone who excels at building robust, user-centric products and has expertise in micro frontends.Focusing on product quality and best practices.Coaching and mentoring junior...

  • Cloud Project Lead

    Há 4 dias

    Buenos Aires, Brasil beBeeProject Tempo inteiro US$150.000 - US$180.000

    Manage public cloud projects at the highest level with a focus on customer satisfaction and advocacy for our technical assets.This role offers an opportunity for a technologist passionate about Linux and project management to lead accounts, collaborate with teams, and grow their career.

  • Aurora Global Process Lead

    Há 4 dias

    Buenos Aires, Brasil Kimberly-Clark Tempo inteiro

    Aurora Global Process Lead - Demand Planning Join to apply for the Aurora Global Process Lead - Demand Planning role at Kimberly-Clark . Job Description You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making...

  • Aurora Global Process Lead

    2 semanas atrás

    Buenos Aires, Brasil Kimberly-Clark Tempo inteiro

    Aurora Global Process Lead - Demand PlanningJoin to apply for the Aurora Global Process Lead - Demand Planning role at Kimberly-Clark . Job Description You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a...

  • Digital Assurance Team Lead

    Há 4 dias

    Buenos Aires, Brasil beBeeDigitalAssurance Tempo inteiro US$1.500

    Job Overview:This role is an opportunity to lead and develop a team of professionals in the field of digital assurance.The ideal candidate will have strong leadership skills, excellent communication abilities, and the ability to adapt to new technologies.Key Responsibilities:Provide coaching and guidance to team members, tailoring support to their individual...

  • Lead Workday Financials Reporting

    Há 4 dias

    Buenos Aires, Brasil Kainos Tempo inteiro

    Lead Workday Financials Reporting & Analytics Consultant, AMS Join to apply for the Lead Workday Financials Reporting & Analytics Consultant, AMS role at Kainos Continue with Google Continue with Google Lead Workday Financials Reporting & Analytics Consultant, AMS Join to apply for the Lead Workday Financials Reporting & Analytics Consultant, AMS role at...

  • Customer Success Manager

    Há 4 dias

    Buenos Aires, Brasil Hello Magic Tempo inteiro

    Customer Success Manager (Work From Home) Join to apply for the Customer Success Manager (Work From Home) role at Hello Magic Customer Success Manager (Work From Home) Join to apply for the Customer Success Manager (Work From Home) role at Hello Magic Get AI-powered advice on this job and more exclusive features. If you're a fluent English speaker...

  • Customer Success Manager

    Há 4 dias

    Buenos Aires, Brasil beBeeCustomer Tempo inteiro US$80.000 - US$105.000

    Job DescriptionWe are seeking a highly skilled and experienced Service Relationship Manager to join our team. As a Service Relationship Manager, you will be responsible for building and maintaining strong relationships with customers, identifying opportunities for process improvement, and ensuring that quality services are delivered in accordance with...