Operations Senior Associate

3 semanas atrás

São Paulo, Brasil Intellect Tempo inteiro

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What You'll Do
  • Operational Rollouts: Track and monitor operational data and metrics, providing analysis and insights to support projects and initiatives.
  • Assist in the implementation and ongoing monitoring of internal and external processes, including service level agreements (SLAs), to meet operational requirements.
  • Collaborate with internal teams (commercial, clinical, product) to ensure alignment with commercial demand and contribute to project implementation.
  • Client Engagement: Support the coordination and execution of operational requests for client delivery (e.g., onsite events, webinars).
  • Communicate with users via email, chat, and calls to provide timely support on Intellect’s services.
  • Share accurate information on available resources and options to help users make informed decisions—this may include assisting them in selecting appropriate care, clarifying service differences, and booking appointments.
  • Deployment: Assist in provider sourcing and engagement in collaboration with the Care Operations team to deliver client outcomes.
  • Handle administrative tasks such as responding to emails, managing booking requests.
  • Support logistical administration related to provider sourcing and payment.
  • Work collaboratively with team members in the APAC timezone while maintaining effective communication and workflow with clients primarily located in US/Canada and LATAM time zones.
Who You Are
  • Experience within the tech startup space and ideally (but not required) within the Healthcare / Patient experience-related / Employee Assistance Program (EAP) industry.
  • Strong operational background, able to get hands on in developing and ensuring adherence to processes from ground-up.
  • Effective in communication and in working on projects cross-functionally.
  • Thrive in meeting tight deadlines and managing priorities under pressure
  • Open to candidates in Mexico and Brazil
Why You’ll Love Working With Us
  • Global company – work in a diverse environment with people from nearly 20 countries
  • Generous leave policy – time off to rest and recharge
  • Christmas week off – company-wide break during Christmas, separate from annual leave
  • Birthday leave – enjoy a day off on your birthday
  • Quarterly mental health days – one day off every quarter to focus on your wellbeing
  • Flexible work arrangements – work in a way that suits your lifestyle and goals
  • Work-life balance – a culture that values personal time and long-term wellness
  • Medical coverage – comprehensive insurance for peace of mind
  • Performance bonus – high performance is recognised and rewarded
  • Development budget - annual allowance to support your professional development
  • Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
  • Socials and communities – regular non-work events/activities to connect and have fun together
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Mental Health Care, Technology, Information and Media, and Hospitals and Health Care
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