Site Reliability Engineer

Join to apply for the Site Reliability Engineer (Middle) ID38916 role at AgileEngine.

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

• Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call.
• On call shifts: every 6 weeks, for one week as primary responder and next week as secondary.
• Manage alerts daily, check systems, and escalate issues as needed.
• Be part of a team that provides 24×7 on-call support for critical SaaS events.
• Be available in case of emergencies when team members are not available or need help.
• Document issues and remediation steps.
• Proactively create appropriate monitors in the EKS/K8S ecosystem.
• Deploy to EKS/K8s cluster using Terraform and Helm.
• Learn and maintain existing infrastructure running under Docker Swarm.
• Improve existing infrastructure health by implementing checks and scripts to correct known issues.
• Maintain and develop deployment code.
• Automate manual tasks.
• Implement/integrate new technologies in our Cloud Infrastructure.
• Collaborate with other teams and departments to provide the highest level of support and assistance.
• Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes.
• Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers.
• Perform RCA and take necessary corrective actions to prevent the recurrence of issues.
• Create and assign alert-related actions to the appropriate team after the investigation.
• Handle support requests for environment-specific actions.
• Identify and provide automation requirements to improve RCA.

• 2+ years of professional experience.
• Experience working with Datadog.
• Hands-on experience as an AWS Cloud Engineer.
• Working knowledge of EKS/Terraform/Helm.
• Working Experience with Docker and Docker Swarm.
• Good understanding of AWS IAM roles and policies.
• Experience logging and monitoring AWS resources using CloudWatch logs.
• Experience working in a Linux environment.
• Proficient in Bash and/or Python scripting.
• A strong understanding of web technologies such as REST APIs.
• Working Experience with monitoring solutions, such as Grafana and Prometheus.
• Excellent oral and written communication skills.
• Customer-facing communication skills to effectively explain issues and RCAs to them.
• Experience in Product/Application Support for SaaS-based products.
• Understanding of APIs, Databases, Systems Architecture, and Design.
• Designing, implementing, and operating in a DevSecOps environment.
• Excellent communication skills, both written and verbal.
• Ability to work independently as well as within a collaborative environment.
• A technical aptitude with the desire to learn new and evolving technologies.
• Upper-Intermediate English level.

• Experience with GCP or Azure.
• Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty.

• Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
• A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
• Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

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