Technical Support Analyst

3 semanas atrás

Sao Paulo, Brasil Cepheid Tempo inteiro
**ESSENTIAL JOB RESPONSIBILITIES**:
Identify, develop and implement improvements to support processes and procedures
Access customer systems to obtain the necessary data files, logs and reports for analysis and Intake, triage, and escalate more complex scenarios to the Global Product Support and/or Medical Affairs team.
Contribute to quality compliance through proper and concise documentation of product or technical inquiries and Maintain product knowledge and contribute to process excellence through continuous improvement efforts
**TRAINING RESPONSIBILITIES**:
Ensure your associates attend and complete all required trainings satisfactorily and on time.
**MINIMUM REQUIREMENTS**:
**Education and Experience (in years)**:
Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy and related courses. 1-2 years of related work experience in a customer service, technical support, service, or product support role
**Knowledge and skills**:
Excellent oral and written communication skills.
Highly self-motivated with a strong ability to learn quickly in a complex technology platform;
Ability to document problems and issues, determine available resources and course of action for resolution. Such actions may include, but are not limited to: tracing shipments, expediting replacement, and initiating exchange of product.
Ability to prioritize workload effectively and Ability to build collaborative work relationships with different groups within the organization.
Comfortable with ambiguity and able to positively cope with change, serving as an example to others
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.

  • Technical Analyst Support

    1 semana atrás

    Sao Paulo, Brasil Oracle Tempo inteiro

    Technical Analyst Support - Trainee-22000418 **Applicants are required to read, write, and speak the following languages**: English, Portuguese **Preferred Qualifications** **Position Overview**: - Position is for a Trainee Functional-Techno Support Analyst - Knowledge for PL/SQL/Java will be an advantage - English is Mandatory. Spanish is a...

  • Technical Support Analyst

    3 semanas atrás

    Sao Paulo, Brasil ACI Worldwide Tempo inteiro

    **Technical Support Analyst - Job Description****Join Us as We Make Possibilities Happen**If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world...

  • Trilingual Technical Support Analyst

    1 dia atrás

    São Paulo, Brasil InvGate Tempo inteiro

    InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.To support our continuous growth we are looking for a Trilingual Technical Support Analyst to join our team.Some of the role's responsibilities include...

  • Technical Analyst 2-support Suitecloud

    2 semanas atrás

    Sao Paulo, Brasil Oracle Tempo inteiro

    Technical Analyst 2-Support SuiteCloud-22000DMR **Applicants are required to read, write, and speak the following languages***: English, Portuguese **Preferred Qualifications** Preferred Qualifications - Internal **Your responsibilities.** **The Technical Support Analyst is responsible to deliver post-sales support in languages other than English and...

  • Technical Analyst 2-support Suitecloud

    2 semanas atrás

    Sao Paulo, Brasil Oracle Tempo inteiro

    Technical Analyst 2-Support SuiteCloud-22000DMT **Applicants are required to read, write, and speak the following languages***: English, Portuguese **Preferred Qualifications** Preferred Qualifications - Internal **Your responsibilities.** **The Technical Support Analyst is responsible to deliver post-sales support in languages other than English and...

  • Trilingual Technical Support Analyst

    Há 3 dias

    São Paulo, Brasil InvGate Tempo inteiro

    InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth we are looking for a Trilingual Technical Support Analyst to join our team. Some of the role's responsibilities...

  • Trilingual Technical Support Analyst

    Há 3 dias

    São Paulo, Brasil Invgate Tempo inteiro

    InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth we are looking for a Trilingual Technical Support Analyst to join our team. Some of the role's responsibilities...

  • Trilingual Technical Support Analyst

    Há 3 dias

    São Paulo, Brasil InvGate Tempo inteiro

    InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth we are looking for a Trilingual Technical Support Analyst to join our team. Some of the role's responsibilities...

  • Trilingual Technical Support Analyst

    Há 16 horas

    São Paulo, Brasil InvGate Tempo inteiro

    InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth we are looking for a Trilingual Technical Support Analyst to join our team. Some of the role's responsibilities...

  • Trilingual Technical Support Analyst

    Há 2 dias

    São Paulo, SP, Brasil InvGate Tempo inteiro

    InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth we are looking for a Trilingual Technical Support Analyst to join our team. Some of the role's responsibilities...