Flight and Field Specialist

Zeitview (formerly DroneBase) is the leading intelligent aerial imaging company for high-value infrastructure, providing business with actionable, real-time insights to recover revenue, reduce risk and improve build quality. DroneBase serves customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries.
The **Flight & Field Operations Specialist **is responsible for developing, managing, and coordinating flight operation activities at Zeitview, Inc. The primary function of the incumbent is to ensure the industry leadership of Zeitview image & data capture capabilities. Aspects include safety, remote pilot training, mission planning with Ops Coordinators, forecasting equipment requirements & specifications, regulatory compliance, company policy, technology development/testing and logístical support. The Flight & Field Operations Specialist must be an accomplished image data capture professional and remote pilot who possesses the right demeanor to train and mentor field personnel and understands the end-to-end workflows to successfully collect data, perform analysis and make strategic recommendations across all verticals.
**Responsibilites**:
- Coordinate cross functionally with internal and external stakeholders, to ensure pilot and aircraft resources are allocated in a timely and efficient manner, to ensure mission success and maximize use of existing resources
- Provide estimates for Flight Operations level of effort and cost of operations to maintain adequate capacity and capabilities in the pilot bench to meet demand
- Determine collection strategy for projects based on requirements of the project
- Support project scoping and project requirements
- Ensure pilots are trained on standardized workflows and defined safety practices and prepared for upcoming projects
- Supervise internal and contractor pilots, including in-field quality performance checks and the adherence to safety practices and standardization
- Responsible for internal and contractor pilot licensing compliance
- Monitor long-term pilot scheduling and plan for additional pilot resources as required
- Maintain and publish current statuses using an effective pilot/mission tool that is available to all stakeholders
- Plan and assist in the development of flight operations training and workflows
- Administer and contribute to Flight Operations OKRs
- Work within the Operations team to conduct pre, during, and post mission planning, mission execution and data quality check in assigned verticals demonstrating operational excellence resulting in delighted customers.
- Coordinate with customers and contractors to understand logistics and scheduling constraints in order to support safe and efficient project execution.
- Project manage field operations for data collection, solving / escalating issues that arise, while proactively communicating with and setting customer expectations.
- Provide ad-hoc support to pilots and customers for general inquiries.
- Possess an understanding of DroneBase's online, desktop, and mobile software platforms.
- Work directly with internal teams to understand, execute, and troubleshoot projects effectively, such as Account Management and QA (file bug reports).
- Report directly to your assigned Director of Operations. Manage upwards on trends you are seeing in your day to day.
- All other duties as assigned
**Requirements**:
- Bachelor's degree preferred in Engineering,
- 3-5 years work experience in a fast-paced environment, preferred in energy industry (renewables, oil & gas)
- Experience managing a global team of enterprise-grade UAV pilots.
- Industry recognized Certifications and/or training would be a highly regarded (i.e. FAA Part 107).
- Ability to manage multiple tasks simultaneously while also meeting rigid deadlines.
- Ability to adapt to different working environments is essential.
- Experience with implementing and managing against client Scope of Work (SOW) objectives.
- Ability to collaborate with multiple teams and individuals and come to a consensus.
- Strong verbal and written communication skills.
- Excellent Portuguese, English and Spanish written and verbal communication skills.
- Proficient computer skills (e.g.: Office suite, Slack, Zoom, Google).
**Able to travel for short and long term engagements, locally and international.**
**Benefits**:
- Work with the leading intelligent aerial imaging company with established, successful relationships across myriad industries
- Stock incentive program
- Work from home environment
- Autonomy and upward mobility
- Diverse, equitable, and inclusive culture, where your voice matters

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