Engineer, Network Operations

**Are you up to the challenge?**
- Lead and participate in proactive service management and incident response for elimination and mitigation of operational impact to customers.
- Provide a timely and professional response to customer communications, perform detailed problem diagnosis on faulty systems, ensure service restoration or alternate service configurations and resolve network or platform problems.
- Utilize tools and demonstrate a high level of proficiency to assess and troubleshoot Network Boadband platforms (1 or more of the following: iDirect, Comtech, Gilat, Newtec) as well as IP and RF issues while working closely with customers to maintain all service level agreements.
- Provide key input and/or lead in the development of operational support of data and documentation pertaining to new or existing infrastructure, platforms or services, development of training materials, processes, procedures, skills assessments.
- Provide leadership of System support, Change Management and Quality oversight, and act as a Maintenance liaison with supporting teams
- Provide on-call support to the NOC regarding customer impacting or other service, network and tool related issues.
- Perform job responsibilities consistently and provide a high level of professional, quality customer service at all times.
- Produce and deliver training, training materials and input to tool improvement to ensure operational readiness and in areas requiring further knowledge development.
- Perform other duties as assigned by Senior Engineers, Principal Engineers, Supervisors and Management.
**Can you drive these processes?**
- Drive a customer-oriented culture, promote a quality work environment and provide a high level of professional, quality customer service at all times.
- Develop tools, training programs, processes and procedures.
- Participate and provide Operations with on-call support.
- Perform other duties as assigned by management.
**You should definitely have**:
- A Bachelors degree and a minimum of 3-5 years experience (or equivalent combination)
- Proficient knowledge of signal flow analysis and troubleshooting is required
- Must consistently display situational awareness and take initiative to address customer issues as well as departmental inefficiencies with little or no supervision.
- Ability to work in a fast-paced environment and be flexible to work on a variety of different tasks - ability to work in a non-structured environment - must be a Team Player and a Leader
- Excellent ability to analyze problems, organize tasks and ensure a positive customer experience
- Must have VSAT network management experience (e.g. iDirect, Gilat, Newtec, Comtech, HNS platform)
- Must have experience with routers, switches and QOS/traffic engineering analysis
- Must have experience with creating service diagrams and documentation using Microsoft Visio and other MS Office tools
- General understanding of satellite communication ground station equipment including modems, converters, HPA, LNA, IFL and antenna systems is highly desirable
- General understanding of RF principals and experience with interference troubleshooting is highly desirable
- Experience in managing and troubleshooting Data communications using modern troubleshooting tools is desirable
- Be highly capable of following company guidelines in making independent decisions under stressful conditions in a multi-tasking work environment.
- The ability to convey complex technical issues equally to skilled and unskilled individuals.
- Consistently display good team working, organizational and interpersonal skills, with the ability to work comfortably with customers and co-workers who speak English as a second language.
- Consistently display excellent situational awareness and take initiative to address both customer issues as well as departmental inefficiencies with little to no supervision.
- Adept with computing and the ability to read and understand operational manuals for various test and/or measurement equipment.
- Be highly capable of following company guidelines in making independent decisions under stressful conditions in a multi-tasking work environment.
- The ability to convey complex technical issues equally to skilled and unskilled individuals.
- Adeptness in team working, organizational and interpersonal skills, with the ability to work comfortably with customers and co-workers who speak English as a second language.
- Influence others in the adoption of behaviors related to enterprise leadership, customer focus, collaboration and change agility
**It would be nice if you had**:
- Linux Command Line Knowledge
- Experience operating in a mixed network environment (Juniper & Cisco)

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