Salesforce Admin/Developer – Zendesk Integration

4 semanas atrás

Rio de Janeiro, Brasil CriticalRiver Inc. Tempo inteiro

Job Title: Salesforce Admin/Developer – Zendesk Integration & Security Hardening

Location: LATAM (Need to support PST timings)

Level: Mid–Senior Salesforce Developer or higher

About the Role

CriticalRiver's Salesforce Studio is seeking a Salesforce Admin/Developer to support a CPX/Finance Security Hardening initiative. This role will focus on rebuilding the integration logic between Salesforce and Zendesk, implementing proper role-based access controls (RBAC), and remediating data quality issues related to Cases.

The ideal candidate is a mid- to senior-level Admin/Developer who can combine technical integration skills with strong Salesforce configuration knowledge, while ensuring security best practices and clean, reliable case data.

What You'll Do

  • Rebuild and optimize integration logic between Salesforce and Zendesk, ensuring seamless data exchange.
  • Implement and maintain role-based access control (RBAC) across Salesforce objects and case records.
  • Identify, analyze, and remediate data quality gaps within Salesforce Cases (duplicate records, incomplete fields, misaligned mappings).
  • Configure and maintain Salesforce core features (roles, profiles, permission sets, page layouts, flows, validation rules).
  • Collaborate with Finance, CPX, and GTM teams to align business processes with security and data quality requirements.
  • Troubleshoot and resolve integration, access, and data-related issues.
  • Ensure all implementations follow Salesforce security and governance best practices.
  • Participate in Agile ceremonies to support timely delivery of workstreams.

What We're Looking For

  • 3–5+ years of Salesforce experience (administration and development).
  • Hands-on experience with integrations (Zendesk, MuleSoft, APIs, or similar).
  • Strong skills in Salesforce profiles, roles, permission sets, and data access controls (RBAC).
  • Solid development/configuration experience with Apex, Lightning Web Components (LWC), and Flows.
  • Proven background in data quality management and remediation.
  • Excellent English communication skills with ability to work across distributed teams.
  • Nearshore availability (LATAM strongly preferred).
  • Salesforce Certifications – required:
  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer I
  • Preferred: Salesforce Advanced Administrator, Platform Developer II, Integration Architecture Designer

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