Desktop Support Engineer
4 semanas atrás
- China (Changzhou)
- China (Shanghai)
Duration: 1 year (with option)
Full time (Mon-Fri/40h)
100% Onsite
Tasks:-
Provide first/second level contact and problem resolution for customer issues
Provide timely communication on issue status and resolution
Maintain ticket updates for all reported incidents
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application
Should have basic knowledge of Mac operating system, to support Apple pc users
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
Requirements
Bachelor's degree or equivalent in Computer Science or related field
CompTIA A+, Microsoft Certified Professional (MCP) or better
Minimum Of 18 Months' Years Of IT Experience.
Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems
Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
Proven Analytical, Troubleshooting And Problem- Solving Skills
Proven ability to multi-task, effectively determine priorities and meet SLA's
Excellent Communication Relationship-building And Internal Customer Service Skills
Adaptable and flexible in a fast-changing industry and work environment
Willing to work off-hours and weekends when required for projects or emergency support
If you are interested, I would be happy to hear from you. Please send your CV.
With kind regards
Kalpna
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