Technical Support Analyst

4 semanas atrás

Belo Horizonte, Brasil Evolux Consulting Tempo inteiro
As a Technical Support Analyst L2, your main duties will be: Speaking in English daily with teams from abroad and local customers Supporting desptops, laptops, printers, videoconference equipment, datashows. Monitoring the health and functionality, performance and alerts on Infrastructure IT equipment (servers, firewall, antivirus, network equipment) Work under SLAs for response and resolve Image and re-image of laptops and desktops Install and configuration of softwares and appsThree to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Hands on experience in installing, troubleshooting, fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand Activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 23kg. Skilled in desk side support and PC break/fix including basic administration of Windows O/S. Experience with Anti-spyware and Anti-virus software. Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. Good written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on-time. Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.), Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc), Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.

Skills Technical Knowledge on Windows OS Hardware knowledge Basic Network knowledge ITIL knowledge Self-driven Self-management Time-management Ability to work in team Critical analysis Problem Solving Flexibility Emotional Intelligence Ability to be adaptative

Education Bachelor’s degree in Computer Science, IT Management, or related field, or have equivalent work experience 3 to 4 year experience on IT industry support Advanced English (Speak, Read and Write) Have in mind your daily routine will be speaking English One of the phases of the process will be 100% in English PLEASE DO NOT APPLY FOR THE JOB IF YOU DON'T SPEAK ENGLISH

Desirable Skills

Datacenter hardware and infrasctructure knowledge Area Certifications are a plus

Compensation and Benefits Salary following market benchmark

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