Operations Manager

Há 6 dias

Cabo, Pernambuco, Brasil Amazon Tempo inteiro
Overview

This position will be based in the Recife region. Amazon is looking for an Operations Manager to be based in our new Fulfillment Center in Recife. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Sr. Ops Manager, you will be directly responsible for a team of Area Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.

Responsibilities
  • Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.
  • Responsible for the overall safety, quality, performance and customer experience of the shift.
  • Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
  • Accountability for meeting and exceeding operational goals.
  • Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
  • Mentor, train and develop teammates for career progression and learning.
  • Ability to develop and share best practices across the shifts and network.
  • Proven ability to drive process improvements and the ability to keep pace with growth while motivating others to meet the challenges of a deadline-driven environment.
  • Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement initiatives to enable Operations and to attain the Business Plan.
  • Manage a team of employees within a fast-paced, time-critical and demanding environment; implement career development plans for direct reports (Area Managers).
  • Manage a shift directly and a major process directly or indirectly, becoming a subject matter expert in your area.
  • Set and clarify requirements and expectations for Area Managers and Team Leaders.
  • Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to secure support and resources for projects and initiatives.
  • Implement change and/or develop new processes as required.
  • Participate in cross-functional Process and Business Improvement projects.
  • Candidates must be flexible to work weekends and/or overnight shifts regularly.
  • Mobility/Relocation for one of the regions: Northeast of Brazil.
Qualifications
  • Bachelor's degree in Engineering, Administration, Economy, Data Processing, Computer Engineering, Mathematics or related fields.
  • Experience managing teams; employee and performance management experience.
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • Fluent Portuguese and Advanced English.
  • Operations or Logistics experience.
  • MBA or Post Graduate Degree (preferred).
  • Six Sigma, Lean Manufacturing and process improvement experience.
  • SQL and Advanced Excel.

More information: For accommodation and adjustments during the application and hiring process, please visit the accommodations page.

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