Licensed P&C Insurance Service Representative

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Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Reports to (job title):
Retail Sales Leader
I. Position Description
Primary Duties and Responsibilities (details of the basic job functions):
Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale. Takes insurance payments (initial, installment, lapse, or reinstatement). Responds to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products.
Refers to agent when appropriate. Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures.
Provides customer assistance through the performance of sales processing activities and assists management and agents when applicable. Conducts outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary. Participates in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities.
Responsibilities may include:
- Fulfillment, Maintenance and Servicing of insurance policies.
- Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification.
- Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations.
- Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
- Process insurance and membership payments
- Update electronic member information
- Maintain filing systems and provide other general Agency support
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
None
II. Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
- High School diploma or equivalent.
- Current Property & Casualty Insurance license
- Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
- Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Experience:
- Providing a high level of customer-focused service
- Responding to billing and coverage questions
- Processing monetary transactions; Taking payments
- Promoting the sales of insurance products and services using established guidelines
- Presenting complex information in a clear and concise manner
Knowledge and Skills:
- Analyze member/potential customer insurance needs and determine appropriate levels of coverage
- Prepare appropriate rate quotations
- Organize, plan and promote the sale of ACG insurance and membership products and services
- Perform outbound service calls
- Maintain accurate records
- Insurance terminology
- General insurance regulations
- Underwriting procedures
- Sales regulatory and compliance guidelines
- Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
- Work effectively in a team environment
- Work independently, with mínimal supervision
- Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
- Proficient in using Microsoft Office products
- Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g_., _explain instructions, rules and procedures)
- Perform mathematical calculations to accurately perform monetary transactions
- Work under pressure in a high volume, fast paced customer service environment
- Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
III. Preferred Qualifications
Education:
- Appropriate State Life Accident and Health License preferred
Experience:
- promoting the sales of ACG insurance using established guidelines
Knowledge and Skills:
- Auto Club Group Preferred Vendors requirements
- Auto Club Group service standards
IV. Work Environment
- Work in a temperature-controlled of

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