Site Reliability Engineer

Site Reliability Engineer (Middle) ID38916

Join to apply for the Site Reliability Engineer (Middle) ID38916 role at AgileEngine.

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and startups across 17+ industries. We rank among the leaders in application development and AI/ML, and our people-first culture has earned us Best Place to Work awards. If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you

What you will do

• Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call.
• Manage alerts daily, check systems, and escalate issues as needed.
• Be part of a team that provides 24x7 on-call support for critical SaaS events.
• Be available in emergencies when team members are not available or need help.
• Document issues and remediation steps.
• Proactively create appropriate monitors in the EKS/K8s ecosystem.
• Deploy to EKS/K8s clusters using Terraform and Helm.
• Learn and maintain existing infrastructure running under Docker Swarm.
• Improve infrastructure health by implementing checks and scripts to correct known issues.
• Maintain and develop deployment code.
• Automate manual tasks.
• Implement and integrate new technologies in our Cloud Infrastructure.
• Collaborate with other teams to provide high-level support and assistance.
• Apply a customer-focused approach when planning deployments/updates, considering impact on customers.
• Work with Support, Customer Success, Migration, and Professional Services to provide best-in-class SaaS service.
• Perform root cause analysis (RCA) and take corrective actions to prevent recurrence of issues.
• Create and assign alert-related actions after investigations.
• Handle environment-specific support requests.
• Identify automation requirements to improve RCA.

MUST HAVES

• 2+ years of professional experience.
• Experience working with Datadog.
• Hands-on experience as an AWS Cloud Engineer.
• Working knowledge of EKS, Terraform, and Helm.
• Working experience with Docker and Docker Swarm.
• Good understanding of AWS IAM roles and policies.
• Experience logging and monitoring AWS resources using CloudWatch logs.
• Experience working in a Linux environment.
• Proficient in Bash and/or Python scripting.
• A strong understanding of web technologies such as REST APIs.
• Experience with monitoring solutions such as Grafana and Prometheus.
• Excellent oral and written communication skills.
• Customer-facing communication skills to explain issues and RCAs clearly.
• Experience in Product/Application Support for SaaS-based products.
• Understanding of APIs, databases, systems architecture, and design.
• Designing, implementing, and operating in a DevSecOps mindset.
• Ability to work independently as well as in a collaborative environment.
• A technical aptitude with the desire to learn new and evolving technologies.
• Upper-Intermediate English level.

NICE TO HAVES

• Experience

THE BENEFITS OF JOINING US

• Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
• A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
• Flextime: Tailor your schedule for an optimal work-life balance, with options for working from home or going to the office.

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at AgileEngine by 2x.

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