Business Operations Manager

Join to apply for the Business Operations Manager role at myGwork – LGBTQ+ Business Community . This job is with Braze , an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work‑life harmony as we navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one‑of‑a‑kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. What You’ll Do Implement business processes and cadences that drive the successful execution of GTM initiatives, including new product introductions (NPI) and product launches. Identify operational gaps and develop long‑term, scaling strategies. Provide end‑to‑end project management for GTM initiatives, including stakeholder management, setting and monitoring of project milestones, data collection, and final delivery. Ensure key stakeholders in Pricing, Product Marketing, Product, Finance and Legal are informed and aligned throughout, fostering effective communication and collaboration. Hold stakeholders accountable to processes and procedures while keeping documentation updated. Collaborate effectively with colleagues across the organization, and focus on achieving results quickly and efficiently. Maintain regular communication with cross‑functional leadership, sharing data‑driven insights and reporting on key performance indicators to measure impact and guide strategic decisions making. Who You Are Proactive and autonomous: Take meaningful responsibility and initiative for shaping and executing our strategy with limited oversight. Structured in thinking and approach: Develop and leverage frameworks to help structure the team’s thinking, facilitate alignment across various stakeholders, and identify 80/20 opportunities to reach insightful, actionable answers without analysis overload. An expert at prioritization: Experience (and an enjoyment of) balancing numerous priorities and demands. Team‑oriented: Energized by teamwork and skilled in cross‑functional collaboration. High‑energy with a positive attitude: Motivated to work hard and drive results in a fast‑paced environment. Operations, program management or project management experience in SaaS highly preferred. Experience with global expansion strategies is a plus. What We Offer Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. Benefits Competitive compensation that may include equity. Retirement and Employee Stock Purchase Plans. Flexible paid time off. Comprehensive benefit plans covering medical, dental, vision, life, and disability. Family services that include fertility benefits and equal paid parental leave. Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend. A curated in‑office employee experience, designed to foster community, team connections, and innovation. Opportunities to give back to your community, including an annual company‑wide Volunteer Week and donation matching. Employee Resource Groups that provide supportive communities within Braze. Collaborative, transparent, and fun culture recognized as a Great Place to Work®. Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross‑channel messaging and journey orchestration to AI‑powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. Braze is proudly certified as a Great Place to Work® in the U.S., the U.K., Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. #J-18808-Ljbffr