Reservation Supervisor

Join us at Accor, where life pulses with passion

We are thrilled to announce the upcoming opening of Levni Istanbul Hotel Handwritten Collection

Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.

By working at the newly opening property of Levni Istanbul Hotel Handwritten Collection, a part of Accor Group, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.

Hospitality is a work of heart,
Join us and become a Heartist.

Reception Agent
First impressions are everything As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

You will be part of a world leading hospitality brand Accor, offering many other perks such as:

• Competitive net salary
• Hotel opening bonus
• Monthly supermarket bonus card
• Social support bonus card every 3 months
• Monthly transportation allowance
• Free meals on duty at employee cafeteria
• Scholarship for successful university students (either employees or their children)
• Surprise gifts for those who have a new child, those who get married for the first time, those who have bought a house for the first time
• Being a member of the Accor & Levni family
• Learning & development programs
• Complimentary language classes, English, French, Spanish and more
• Career opportunities in our growing team
• A discount card to be used in Accor Hotels Worldwide
• Employee recognition incentive (Employee of the month)
• Staff appreciation party and other employee recognition events
• A job opportunity that is very easy to reach by Marmaray, Tram or Ferry.

As our next Reservation Agent, you will be:

• Responsible for all reservations over the phone or internet, e-mail and handles all associated operations
• Increasing and optimizing room sales in line with the brand and hotel's sales policy
• Ensuring guests receive a warm welcome and assistance as requested in line with the Company standards.
• Following up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
• Handling reservations by applying the various step-by-step processes defined by the brand.
• Entering reservation details precisely and correctly.
• Ensuring that information is passed on to the people concerned.
• Confirming the reservation; taking care over written communications.
• Communicating and cooperating with the other hotel departments.

Qualifications

• Guest focused personality is essential
• Demonstrate a passion for delivering exceptional customer service
• Experience is an asset
• Able to communicate in written and spoken English and Turkish
• Additional languages are a plus; French, Spanish, German, Italian, Russian, Arabic is preferred.
• Strong interpersonal and problem solving abilities
• Highly organized and detail-oriented
• Have a courteous and professional telephone manner
• Be proficient in computer systems and reservation software
• Ability to work independently and as part of a team.