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Operations Specialist
4 semanas atrás
Help build cutting-edge technology that saves lives
Areti Health is a fast-growing Silicon Valley healthcare technology startup that dramatically boosts clinical trial patient recruitment using generative AI. Backed by leading venture capital firms, we are on a mission to transform clinical research through technology that allows pharmaceutical, biotech, and medical device companies to bring their therapies to patients faster thereby saving lives.
We achieve unheard-of conversion rates, an up to 10x improvement over the human-driven process. Coupled with our seamless mass outreach capabilities, we compress recruitment timelines from many months to a few weeks across multiple therapeutic areas. Our AI Coordinator answers prospective patient questions based on the clinical trial documentation, schedules appointments, collects patient information, runs pre-qualification questionnaires, and assists with patient onboarding. We are already working with many of the largest US clinical research site networks. We are also an official partner of CRIO, a top-2 US clinical trial management system.
We offer a competitive salary, paid holidays and vacation, and the opportunity to work with a talented and dedicated team on cutting-edge generative AI applications.
Responsibilities- Configure and maintain complex JSON configurations for trial recruitment workflows
- Set up and manage Zapier integrations, particularly with Meta advertising platform
- Provide customers with implementation guidance
- Troubleshoot customer issues, identify gaps, and coordinate solutions with the engineering team
- Monitor and optimize recruitment funnel performance
- Document processes and maintain operational procedures
- Act as a quality gatekeeper for all customer-facing elements during setup
- 1–2 years of experience with JSON, Zapier, and Meta Business platform
- Strong problem-solving skills and attention to detail
- Ability to follow procedures and maintain structured documentation
- Strong communication and collaboration skills
- Comfortable switching between multiple tools, systems, and priorities
- Experience with calling API's with tools such as Postman
- Self-motivated, organized, and proactive
- Experience working with customer onboarding or implementation teams
- Familiarity with basic data validation or API responses (e.g., via browser dev tools or Postman)
- Understanding of how data flows between systems (basic integration logic)
- Experience using tools like Github, or Jira for task tracking
- Use and set up of data analytics via Tableau, QuickSight, Power BI tools
- Your work directly impacts customer satisfaction and product success.
- You'll collaborate across departments and play a vital role in launch operations.
- Opportunity to grow
