IT Analyst

3 semanas atrás


Recife, Brasil Kokku Games Tempo inteiro
The IT Analyst - Helpdesk provides user support, addresses support tickets through a ticketing system, and assists the Level 1 support team.
Being a part of Kokku means being able to work with comittment to excelence. As a result, we put our talents and efforts on making games better. In addition, only at Kokku you will have the opportunity to work with great IPs and major studios like Activision, Guerrilla Games, Netflix, Warner Brothers and Treyarch, to name a few.
At Kokku we have a team of experts, working on every stage of game production. We strongly believe in pushing boundaries and creating remarkable experiences.
**As an IT Analyst - Helpdesk, you will**
- Provide support to users, addressing technical, operational, and administrative inquiries.
- Clarify technical doubts and provide guidance to ensure smooth operations.
- Maintain good internal and external communication, ensuring excellent customer service.
- Monitor the internal computing environment to ensure optimal performance.
- Perform preventive and corrective maintenance activities as needed.
- Install and configure tools and servers in both on-premises and cloud environments.
- Stay up-to-date with system updates, analyze logs, and use monitoring systems like Zabbix, Grafana, Graylog, and WSUS.
- Monitor and track support tickets, ensuring timely resolution and adherence to service level agreements.
- Maintain accurate records of technical events, including technical support tickets and service requests.
**Requirements**:
- Strong logical reasoning skills with a problem-solving orientation.
- Knowledge of monitoring systems, operating system updates, and log analysis (e.g., Zabbix, Grafana, Graylog, WSUS).
- Familiarity with cloud concepts.
- General understanding of computer networks, including remote access, VPN, and firewall.
- Knowledge of IT infrastructure components.
- Understanding of Active Directory management.
- Basic knowledge of API integration.
- Basic programming skills.
- Bachelor's degree in a relevant field of IT.
- Intermediate level of English proficiency.
- Minimum of 3 years of experience in IT support activities.
**Benefits**
- Competitive financial reward;
- Health Insurance;
- A transparent and inclusion-oriented culture;
- Relocation bonus,
- Meal ticket;
- Transport benefits and more;
- A chance to work in a booming industry, within an international team;
- A lot of challenges and ambitious tasks;
- An opportunity to grow in a stimulating industry.
  • IT Analyst

    2 semanas atrás


    Recife, Brasil Kokku Games Tempo inteiro

    The IT Infrastructure Analyst will be responsible for managing and maintaining our organization's IT infrastructure. This position plays a crucial role in ensuring the smooth operation of our systems, servers, networks, and hardware. Being a part of Kokku means being able to work with commitment to excellence. As a result, we put our talents and efforts...


  • Recife, Brasil BuscarVagas - Empregos Brasil Tempo inteiro

    **Atribuições**: N3 Support Networking Analyst Mid and Senior-levels (25 jobs openings) - Recife/PE Experience in TCP/IP connectivity workflows and troubleshooting; Experience and troubleshooting in Domain Name System (DNS), DHCP and SMB; Basic concepts and troubleshooting for VPN/IPSec and 802.1x Authentication; Certifications required: CCNA or Network+...


  • Recife, Brasil Bebeebusiness Tempo inteiro

    Business AnalystJob Description:We are seeking a highly skilled Business Analyst to join our team.The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work collaboratively in a fast-paced environment.As a Business Analyst, you will be responsible for gathering and documenting business requirements,...

  • Business Analyst

    Há 3 dias


    Recife, Brasil HCLTech Tempo inteiro

    Business Analyst (Financial)**Add resumes in English**• Ensure JDE, Trintech, and other financial applications are compliant with Gallagher’s IT Policy. Build plans to enforce compliance with IT policy and standard user management processes.• Evaluate SOC reports to ensure vendor and application compliance and surface risks.SkillsRequired:• Relevant...

  • Business Analyst

    Há 4 dias


    Recife, Brasil Hcltech Tempo inteiro

    Business Analyst (TAX)***Add resume in English***Activities:• Serves as a Tax, Sourcing, Travel, Expense, and Real Estate applications subject matter expert associated with functionality, content, processes, and procedures.• Assist with the design and implementation of operational and system enhancements to ensure production capabilities are both...


  • Recife, Brasil Ranger Technical Resources Tempo inteiro

    Position Summary: Our partner, a growing streaming and marketing optimization product company, is looking to add a BI Analyst to its team. In this role, your focus will be on analyzing operational business data and transforming it into meaningful insights and actionable strategies. You will collaborate with stakeholders to gather requirements, extract and...

  • People Operations Analyst

    2 semanas atrás


    Recife, Brasil Kokku Tempo inteiro

    The People Operations Analyst will be responsible for maintaining support activities to the People Manager, as well as administrative support to the People department and compliance with Kokku’s benefits operational procedures; control of occupational health examinations and control of employees’ working hours. Being a part of Kokku means being able to...

  • People Operations Analyst

    2 semanas atrás


    Recife, Brasil Kokku Games Tempo inteiro

    The People Operations Analyst will be responsible for maintaining support activities to the People Manager, as well as administrative support to the People department and compliance with Kokku’s benefits operational procedures; control of occupational health examinations and control of employees’ working hours.Being a part of Kokku means being able to...

  • Senior Network Analyst

    3 semanas atrás


    Recife, Brasil Tech Domain Tempo inteiro

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends).Tasks...

  • Spdm Analyst

    2 semanas atrás


    Recife, Brasil Pyramid Consulting, Inc Tempo inteiro

    Looking for someone more closely aligned with the SPDM / simulation space. My ideal candidate would probably at least have some of following skills: - Aras Innovator development background — this would be really helpful to me - Experience with SPDM platforms (Ansys Minerva, Siemens Teamcenter, Dassault SIMULIA SLM/ENOVIA, Esteco Volta) -- look for these...