Application Support Engineer

Há 2 dias


Paraná, Brasil buscojobs Brasil Tempo inteiro

Are you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry?

If so, come join us At Guidewire, we make software that offers Property and Casualty (P&C) insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks.

We build the core applications that insurance companies use to sell and underwrite policies, settle claims and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals and predictive analytics. We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business.

We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality and collegiality. We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you and you’ll be trusted and empowered to go further. The Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise. As an Application Support Engineer you will learn everything there is to know about Guidewire’s products and you’ll communicate and share that knowledge with Guidewire’s internal and external customers.

Essential Duties and Responsibilities
  • A Guidewire Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products.
  • Develop and maintain deep expertise in Guidewire’s suite of products.
  • Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions and collaborating with/leading other teams to resolve complex problems.
  • Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests by providing clear and concise technical explanations to technical and non-technical customers while managing the proper expectations.
  • Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.
  • Execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments as needed.
  • Identify areas for service improvement and collaborate with other teams to implement changes that improve the customer experience.
  • Manage and resolve incidents within contractual service level agreements (SLAs). This includes coordination with other teams and stakeholders and providing timely updates to customers.
  • Share your technical knowledge and expertise with other team members and contribute to the development of team training materials and processes.
Required Experience and Education:
  • Bachelor’s Degree in Computer Science or related field
  • Familiarity with cloud applications and cloud infrastructure/services
  • 6+ years of work experience providing technical software support for a B2B software company
  • Experience with a commercial customer incident tracking or CRM system such as Salesforce.com
  • Experience using a software defect tracking system such as JIRA
  • Advanced exposure to broad technical skills such as Java, XML, JSON, 3-tier application architecture
  • Ability to read, analyze and interpret diagnostic artifacts (heap/thread dumps, AWR reports, Datadog, etc.)
  • Strong understanding of SQL and commercial relational databases (Postgres, Oracle, etc.)
  • Outstanding troubleshooting skills.
  • Ability to think critically and display an aptitude for problem solving.
  • Employ sound business judgment when making business decisions.
  • Use creative and innovative ways to solve problems.
  • Display a strong work ethic and do whatever it takes to get the job done.
  • Demonstrate strong follow-through and consistently keep commitments to customers and other stakeholders.
  • Understand customer empathy, sense of urgency and commit to customer satisfaction.
  • Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service.
Other Requirements:
  • Read, write and speak English fluently.
  • We provide 24x7 support and while many of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be eventual evening and weekend shifts included in order to cover after-hours production emergencies.
  • Travel – Possible occasional travel (less than 5%) to other Guidewire offices for training and team meetings.

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. 380 insurers, including the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 700+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation. Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#J-18808-Ljbffr

  • Paraná, Brasil buscojobs Brasil Tempo inteiro

    Hoymiles Power Electronics Inc. is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou, China, and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the-art microinverters and hybrid inverters for...


  • Londrina, Paraná, Paraná, Brasil Tata Consultancy Services Tempo inteiro

    Sobre a vagaCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...


  • Paraná, Brasil buscojobs Brasil Tempo inteiro

    Launchcode is a cutting-edge technology company focused on revolutionizing the agricultural industry. Our innovative solutions leverage advanced software and IoT technologies to optimize operations and improve efficiency. We are currently seeking a skilled Technical Engineer Lead Full Stack to join our dynamic team. Important facts about this role: The role...

  • Field Support Analyst

    2 meses atrás


    São José dos Pinhais, Paraná, Paraná, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...


  • Paraná, Brasil buscojobs Brasil Tempo inteiro

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. As a API Solution Engineer, I interface with...


  • Curitiba, Paraná, Paraná, Brasil Wipro Tempo inteiro

    We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers...


  • Paraná, Brasil buscojobs Brasil Tempo inteiro

    About us We’re the indie media company helping millions of people succeed at work. And we're on a roll, growing faster than any company you'll have worked at before. For the past five years we've benefited from consistent triple digit growth. We make content - from in-depth guides, to training courses, to members forums that help people...

  • Magento Developer

    Há 4 dias


    Paraná, Brasil buscojobs Brasil Tempo inteiro

    This position offers the opportunity to build and enhance digital and online customer experiences for some of the world's well-known brands. As an eCommerce developer, you will apply your knowledge and skills in Magento / Adobe Commerce to build full-featured experiences. Your skills in PHP, JS frameworks and libraries like Angular, jQuery, & VueJS,...


  • Curitiba, Paraná, Paraná, Brasil Wipro Tempo inteiro

    Job Duties:Creates and maintains agile work breakdown structure for all functional testing projects, and participates in agile ceremoniesInitiates testing strategy, conditions data, and creates test plan for an application under testDesigns, scripts, configures, and executes functional automation to validate production readiness of software applications and...

  • Engineering Manager

    1 semana atrás


    Paraná, Brasil Black & Veatch Corporation Tempo inteiro

    **Together, we own our company, our future, and our shared success.** As an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100...

  • Engineering Manager

    4 meses atrás


    Paraná, Brasil Black & Veatch Corporation Tempo inteiro

    **Together, we own our company, our future, and our shared success.** As an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100...

  • Snowflake Developer

    1 semana atrás


    Paraná, Brasil buscojobs Brasil Tempo inteiro

    Snowflake Developer Start Date : Dec 8, 2024 End Date : May 30, 2025 Location: Remote, Brazil The main function of this role is to support specialized utility programs utilizing software packages and data warehouses for use in the Direct Procurement functional area. A typical analyst is responsible for supporting and enhancing software for client use with...


  • Paraná, Brasil buscojobs Brasil Tempo inteiro

    About Us : CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000+...

  • Junior Entrepreneur

    Há 5 dias


    Paraná, Brasil buscojobs Brasil Tempo inteiro

    LOVE startups and always dreamed of working in tech? WANT to become a disrupter, tackling one of the world’s biggest problems? BELIEVE you can use your skills to help change the world? Oneday is a VC-backed EdTech company that supports aspiring entrepreneurs from all corners of society to launch their dream business, with expert support from a mentor, a...


  • Ji Paraná, Rondônia, Brasil Trouw Nutrition Tempo inteiro

    **Job Summary**Trouw Nutrition is seeking an Operational Specialist to support and execute operational activities in our production area. This role involves operating equipment and machinery, ensuring adherence to established specifications and guidelines.**Key Responsibilities**The successful candidate will be responsible for:Supporting operational...


  • Paraná, Brasil buscojobs Brasil Tempo inteiro

    Cognizant Technology Solutions is a North American IT multinational company based in New Jersey which has been in Brazil since 2009 with offices in São Paulo and Curitiba. Currently, we have a team with more than a thousand associates, but we continue to grow exponentially and look for new talents who are interested in a career opportunity in one of the...


  • Paraná, Brasil buscojobs Brasil Tempo inteiro

    MonetizeMore builds industry-leading publisher advertising technology that reaches billions of people per month. Operating for 14 years, the company has achieved consistent double-digit revenue growth with a globally distributed team. MonetizeMore offers complete location and schedule flexibility to every team member, empowering you to work from anywhere in...

  • Sap Tm Manager

    Há 5 dias


    Paraná, Brasil buscojobs Brasil Tempo inteiro

    Cognizant Technology Solutions is a North American IT multinational company based in New Jersey which has been in Brazil since 2009 with offices in São Paulo and Curitiba. Currently, we have a team with more than a thousand associates, but we continue to grow exponentially and look for new talents who are interested in a career opportunity in one of the...

  • Test Analyst

    Há 1 mês


    Curitiba, Paraná, Paraná, Brasil Wipro Tempo inteiro

    We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers...


  • Paraná, Brasil TripleTen Tempo inteiro

    **TripleTen** is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading...