Customer Experience Analyst
Há 4 dias
Customer Experience Analyst Location: Teads (New York, remote options). The role focuses on operating campaigns and delivering insights to ensure flawless delivery and strong performance across the Teads platform. About the Role The Customer Experience Analyst is responsible for operating campaigns and generating insights that ensure flawless delivery and strong performance across the Teads platform. This role supports post‑sale excellence, contributes to client satisfaction, and provides operational support to Coordinators and Managers. Key Responsibilities Operate end‑to‑end campaigns using Teads Ad Manager and related tools, including setup, QA, pacing, optimization, and closure. Act as the operational post‑sale point of contact for Teads clients, escalating issues as needed. Execute QA checklists for creatives, tags/pixels, and third‑party ad server integrations; validate asset delivery and implement pixels according to internal processes. Build, manipulate, and deliver performance reports (Google Sheets/Excel), providing clear analyses and actionable optimization recommendations. Contribute to performance uplift through optimization. Prepare presentation materials and produce screenshots/demos for client reporting. Document operational processes in platforms such as Asana and/or Monday. Monitor SLAs and operational metrics, ensuring high‑quality output and low rework rate. Participate in weekly team meetings to identify improvement opportunities and share learnings. Qualifications And Skills 1+ years of experience in Digital Media (agency, publisher, trading desk, or similar environments). Strong analytical mindset; solid understanding of key digital media metrics and performance indicators. Hands‑on experience with ad‑ops platforms (DSP/SSP/Ad Server); experience with DV360 or Teads Ad Manager is highly valued. Experience in creative QA, asset validation, and pixel/tag implementation. Proficiency in Microsoft PowerPoint, Excel, Google Slides, and Sheets. Strong presentation and storytelling skills; ability to build clear and compelling slides. High attention to detail and commitment to delivering quality, error‑free work. Proactive, curious, and resourceful, with a strong drive for problem‑solving and process improvement. Excellent written and verbal communication skills. Ability to work collaboratively in customer‑facing situations. Strong team player, building positive relationships with stakeholders. Advanced to fluent English proficiency. Apply Please submit your CV in English for the Customer Experience Analyst role. Life at Teads Teads is an equal employment opportunity employer committed to diversity and inclusion. The company offers a collaborative, forward‑thinking environment with continuous learning and growth opportunities. For more information about the company, visit #J-18808-Ljbffr
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