Itcr Specialist

Resumo da Posição:- Localização: São Paulo, Brazil- Área / BU: Information Technology- Reporte: IT Operations Manager - Workforce 360- Alguma pessoa interna mapeada? Sim- Position summary- To strengthen Workforce 360 IT Service Management, we are looking for an Operations Specialist to complete our IT Change & Release team.- Under the supervision and guidance of her/his primary Community of Practice Lead base in North America and Product Group Manager based in Barcelona, the Operations Specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform. The Operations Specialist is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service man.**A day in the life of...**- Enforce Nestle end-to-end change & release processes and policies to ensure all changes introduced to Nestle systems have sufficient testing, approval, and communication and that implementation risks are mitigated, and business disruption is minimized.- Ensures the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations- Oversees the support processes that include incident, problem, change, configuration, and event management- Ensures IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments- Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support- Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed- Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment- Runs small-scale projects (managed work activities) for the deployment of functionalities**What will make you successful?****Required Profile**- Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience- Experience in IS/IT,preferably working in a DevOps environment experience in service management principles and execution- Demonstrated experience in establishing standard processes and managing performance to achieve key metrics- Experience explaining technical concepts and technologies- Experience with effective communication at different levels in the organization and in English- Experience working in a global environment and with virtual teams and Experience IT Service Management- Application or Infrastructure Change and Release experience**Preferred Profile**- ITIL certified- Degree in Computer Science, IT or similar is a plus- Nestle IT internal tools & processes knowledge- Technical acumen in a least one of the following areas:- SAP Basis Support/ - Cloud technology/ - DevOps /Agile Methodologies