Jd Edwards Distribution Specialist
3 semanas atrás
**Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese
**Preferred Qualifications**
**Oracle JD Edwards Distribution Specialist**
Oracle is looking for an Oracle JD Edwards consultant with experience on Purchase, Inventory, Item and Sales Order Modules (including the Brazilian Localization.
You must be able to understand the customer's need, assess the functional aspect of the project, design the technical details, implement, and support our customers after delivery of the project.
You are also expected to help other colleagues by supporting other customers using the Oracle JD Edwards, helping them to solve problems encountered in the daily use of Distribution Suite solutions. Knowledge of Oracle Database, Development, Integration, Bi Publisher and ERP Cloud will be considered a differential.
As part of the advanced customer support team, you will be the voice of the customer across our company, assisting them with technical analysis of issues and issues, advising on best practices, interacting with product managers and engineers to discuss issues and propose solutions, assist customers who implement fixes and develop new solutions when necessary.
**Duties and Responsibilities**:
Be the focal point and act as the customer's voice for issues, understanding customer needs and solving customer needs in a timely manner
Be able to lead, Design, implement and provide best practices on the functional process of Distribution Suite at the customer.
Migrate existing on-premises JD Edwards to newer tools releases updates
**Skills / experience required**:
Knowledge and experience on Oracle JD Edwards modules (Purchase, Inventory, Item and Sales Order)
Financial and Accounting Knowledge
More than five years of experience in implementing projects or full support
Management Report Development Skills
Bachelor of Computer Science or similar
Teamwork and ability to work with global teams are expected
**Desired Skills**:
Data integration, data loading and extraction from/to a variety of systems
Log analysis
Debug
Development
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
**Job**: Support
**Travel**: Yes, 50 % of the Time
**Location**: BR-BR,Brazil-Sao Paulo
**Job Type**: Regular Employee Hire
**Organization**: Oracle
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