Junior Conversational Designer

3 semanas atrás

São Paulo, Brasil Sinch Tempo inteiro

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

As a Junior Conversational Designer at Sinch, you will play a critical role in crafting engaging and effective conversational experiences for various platforms, collaborating with team members to develop and refine chatbots and other solutions. This is an excellent opportunity for individuals eager to learn and grow in the field of conversational design.

Key responsibilities

  • assist in translating requirements into functional conversational experiences;
  • support research and requirement gathering with clients and end users;
  • help design user-centered conversational flows and write dialogues;
  • contribute to the identification of language localization and/or cultural adaptation needs;
  • participate in heuristic analyses of existing dialogue and flows;
  • assist in creating NLP strategies and mapping intents;
  • maintain design documentation;
  • participate in testing and iterating based on feedback;
  • support content curation for conversational flows post-launch;
  • collaborate with other designers and team members.

Core Skills

  • strong communication skills, both verbal and written;
  • adaptability and willingness to learn new tools and processes;
  • ability to manage time effectively and meet deadlines;
  • proactive attitude with a desire to grow in the field;
  • open-minded and eager to learn from feedback and experiences.
  • some experience or coursework in conversational design or related fields;
  • basic understanding of design processes and best practices;
  • interest in user-centered design principles;
  • Advanced level of English;

Big Plus

  • familiarity with design tools such as Miro, Figma, or others;
  • knowledge of NLP concepts;

Stay healthy: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.

Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.

Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.

Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options.

Secure your future : Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.

Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.

Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.

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