Senior Technical Support Analyst, Trilogy
Há 9 horas
Senior Technical Support Analyst, Trilogy (Remote) – $60,000/year USD Join us at Trilogy as a Senior Technical Support Analyst (Remote) and take on complex, AI‑bypassed technical challenges across a portfolio of 100+ enterprise software products. Base Pay Range $30.00/hr – $30.00/hr About the Role At Trilogy, AI handles routine support while our human experts tackle the hardest technical puzzles. If you thrive on complexity, learn quickly, and can solve problems without hand‑holding, this role will expand your expertise and impact our reputation for excellence. What You Will Be Doing Solve complex technical challenges that surpass our AI capabilities Analyze patterns in escalated tickets to improve AI resolution systems Apply deep technical expertise across multiple enterprise software products simultaneously Develop innovative solutions for previously unseen customer problems Bridge the human‑AI gap by translating problem‑solving approaches into AI‑implementable frameworks What You Won’t Be Doing Handling routine, repetitive support tickets resolved by AI Following a gradual onboarding process – you’ll master multiple products within the first month Relying on management for solutions – self‑sufficiency is non‑negotiable Working within a single product domain – versatility across diverse technologies is required Key Responsibilities Integrate advanced human technical expertise with AI capabilities to resolve customers’ most complex challenges while continuously improving our AI support systems. Basic Requirements Minimum 3 years of proven experience in technical customer support roles Advanced proficiency with generative AI tools (must create automation workflows and custom GPTs; basic usage is insufficient) Current residence in North or South America Exceptional self‑learning capabilities and problem‑solving skills Ability to master new technical systems rapidly without structured training About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for relentlessly seeking top talent, innovating new technology, and incubating new businesses. We focus on simple customer‑facing designs and modern cloud‑based stacks. Join a vibrant team, earn great work, and grow your career by leaps and bounds. Working With Us This is a full‑time (40 hours per week), long‑term position. The role is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. Compensation is $30 USD/hour, which equals $60,000 USD/year assuming 40 hours per week and 50 weeks per year. Payment is weekly. For details, consult Crossover help & FAQs . Benefits of Working at Trilogy Immediate start – no extended onboarding Opportunity to solve high‑stakes problems and innovate AI support Growth across multiple enterprise products and technologies Seniority Level Associate Employment Type Full‑time Job Function Business Development, Information Technology, and Customer Service Industries Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting Additional Information Referrals increase your chances of interviewing at Trilogy by 2×. The job is open for candidates in Belo Horizonte, Minas Gerais, Brazil, and other North or South American locations. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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