Technical Support Engineer

Realize your potential by joining the leading performance-driven advertising company

As a Bid Ops Optimization Engineer working on the Publisher Professional Services team in São Paulo, you will be responsible to proactively identifying optimization opportunities via complex data sets, conducting configurations necessary to improve performance, managing support/ break fix escalations, and working closely with Account Managers, RnD and Product to scale and support activity.

Note internally this title will be called Bid Ops Optimization Engineer.

• 3+ years of experience in a sales engineering, 3rd level support, technical account management or similar role within the AdTech industry
• Solid understanding of web front-end technologies including JSON, HTML, CSS, and JavaScript
• Demonstrated success in leveraging data trends to identify opportunities and formulate actionable strategies for performance enhancement
• Ability to monitor and resolve technical issues with existing integrations. Advanced troubleshooting capabilities, including diagnosing and resolving technical bidder issues.
• Proficiency in SQL and extracting and analyzing data from databases to derive insights.
• Exceptional communication skills in English, both verbal and written

Nice to haves include:

• Experience with programmatic and ad tech serving platforms
• Familiarity with running A/B tests and web analytics programs
• Knowledge of Business Intelligence (BI) tools
• Background or experience in UX
• Client facing experience

As a Bid Ops Optimization Engineer, you’ll bring value by:

• Managing day-to-day ad operations tasks: proactively explore data, dashboards and conduct and ensure account health checks to discover opportunities to optimize and improve our publishers' performance.
• Identifying novel optimization opportunities and implement them into a systematic daily workflow.
• Leading the development and execution of AB testing and optimization initiatives across all business units.
• Acting as a subject matter expert and escalation point for issues as they arise from our business teams across the globe.
• Utilizing data and research from various sources to establish testing parameters and interpret test outcomes.
• Translating qualitative and quantitative test results into actionable business insights and relay them to Account manager and clients.
• Working in a diverse global team towards optimizing existing and new accounts: Conversing daily with Account managers, Product RnD and directly with clients
• Collaborating closely with Product teams to support decision-making during the rollout of new features.
• Supporting the complex alerts, and perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve issues that were escalated by the 1st level monitoring support team
• Sharing the knowledge - Write technical notes and troubleshooting procedures to be used by the entire support organization

If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:

• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.
• Well-being : Taboola São Paulo offers a generous benefit package including health insurance.
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

Learn more about #TaboolaLife on LinkedIn , Facebook , Instagram , X , YouTube , & the Taboola Life Blog .

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

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