Services Consultant

2 meses atrás

São Paulo, Brasil Zendesk, Inc. Tempo inteiro
Job Description

Zendesk is at the forefront of Custom Service Software innovation, providing cutting-edge solutions to complex challenges faced by our clients worldwide. We are seeking a seasoned Implementation Consultant to join our Professional Services team. As a Services Consultant at Zendesk, you will play a crucial role in ensuring our customers successfully implement and optimize their Zendesk instances. You will be a key partner, working closely with clients to understand their unique business needs and map them effectively to Zendesk's software capabilities. This role requires a blend of product expertise, project management skills, and a passion for relationship building.

Key Responsibilities:

  1. Customer Partnership: Serve as a trusted advisor and key partner for customers throughout the implementation and optimization of their Zendesk project.
  2. Product Expertise: Leverage deep product knowledge to align customer business needs with Zendesk's capabilities, ensuring a seamless integration and maximizing the value of the platform.
  3. Project Management: Oversee various projects concurrently, ensuring timely and successful delivery of customer solutions.
  4. Communication & Facilitation: Lead meetings to facilitate discussions with customers, providing clear and effective communication through the project lifecycle.
  5. Cross Functional Collaboration: Work closely with internal teams, including Project Managers, Technical Architects, Developers, Sales, & Customers Success to ensure project success and alignment across all stakeholders.
  6. Problem Solving & Flexibility: Utilize strong problem-solving skills to manage risks and adapt to the unique challenges of each project, ensuring successful outcomes despite varying project requirements.
  7. Methodology Advancements: Contribute to the continuous improvement of Zendesk Professional Services's methodologies and tools, bringing a fresh perspective and innovative approach to the team.

Qualifications:

  1. Proven experience in software implementations, in a customer-facing role.
  2. Strong project management skills with a track record of on-time delivery of projects.
  3. Excellent verbal and written communication skills.
  4. Ability to build strong relationships with customers and internal teams.
  5. Strong problem-solving skills and flexibility to adapt to changing projects and needs.
  6. Passion for advancing methodologies and continuous improvement.
  7. Ability to travel as needed for customer projects and internal offsites.
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