(American English) Customer Support Consultant

3 semanas atrás

Guarulhos, Brasil SupportYourApp Tempo inteiro
(American English) Customer Support Consultant (LATAM) (American English) Customer Support Consultant (LATAM)

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let's see what it takes
What you will do:

  • Provide exceptional customer support via calls, chats, and emails;
  • Build positive and long-lasting relationships with customers;
  • Meet team KPIs;
  • Always be up-to-date with cutting-edge technology;
  • Securely work with customers' sensitive information;
  • Apply the latest and greatest customer happiness practices;
  • Maintain working knowledge of our client's products and services;
  • Communicate with developers and other departments of various IT companies
What you need to succeed in this role:
  • Excellent English skills (C2 for both spoken and written);
  • Experience in customer service;
  • Analytical and research skills;
  • Positive and responsible attitude;
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus:
  • Experience in technical support;
  • Experience with CRM systems
Benefits and Perks:
  • Flexible schedule;
  • Opportunity to work fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Good bonuses for referring friends;
  • Paid intensive training and probation;
  • Work-life balance;
  • Responsive management interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development
Who we are:
SupportYourApp is a Support-as-a-Service international company that provides BPO services for IT companies around the globe. We work with clients from 30 countries and speak 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills
Visit our website: We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries IT Services and IT Consulting

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