Inside Sales Coordinator

Join to apply for the Inside Sales Coordinator role at 99 . About the Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app‑based services across markets including Asia‑Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. About the Team / Role The Inside Sales Coordinator (Sales Development Representative – SDR) engages prospective customers through outbound channels, qualifies leads, and contributes directly to the growth of our customer base. This position plays a vital role in the sales pipeline by initiating meaningful conversations, understanding customer needs, and passing on qualified leads to the sales or account team. In this role, you’ll be... Conduct high‑volume outbound outreach through phone, WhatsApp, SMS, and email to engage potential customers. Present our solutions clearly and persuasively, tailored to the customer’s context. Manage follow‑up cadences, ensuring timely and effective re‑engagement with leads. Navigate the full qualification funnel, identifying bottlenecks and overcoming objections. Support campaigns and A/B tests with timely and accurate execution. Collaborate with team leaders to suggest script and message optimizations. Work in coordination with internal and outsourced teams to ensure seamless process execution. Share best practices, insights, and feedback to support peer and team performance. Meet or exceed daily/weekly KPIs, including outreach volume, conversion rates, and follow‑up adherence. Participate in regular training, quality assessments, and feedback sessions. Maintain a professional and customer‑centric tone in all communications. Key Attributes High resilience and emotional intelligence. Strong listening skills and curiosity. Enthusiastic and high‑energy communication style. Team player who thrives in collaborative and fast‑paced environments. Qualifications 3+ years experience in sales, customer service, or CX‑related positions. Comfort with phone‑based communication and CRM systems. Basic understanding of sales funnels. Strong organizational skills. Preferred Skills Familiarity with outbound campaigns and sales engagement platforms. Exposure to high‑volume outreach environments. Culture & Values We create user value: innovating safe, pleasant and efficient experiences for our users. We are data‑driven: we make informed decisions by analyzing valuable metrics. Win‑win Collaboration: success is a team sport; we communicate with candor and execute with excellence. We believe in integrity: we do the right thing, speak our minds and listen to each other. Growth: we constantly strive to do better, venturing beyond comfort zones, learning, and growing together. Diversity and Inclusion: we respect each other, embrace differences, and uphold equal opportunities for all. Diversity & Inclusion Diversity is not a vision of the future; it is a non‑negotiable value of who we are. We practice inclusion, plurality, and respect. This position is open to everyone, including pregnant people and people with disabilities (PwD). Seniority Level Mid‑Senior level Employment type Full‑time Job Function Other Industries Software Development Referrals increase your chances of interviewing at 99 by 2x. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr