Merchant Operations Senior Analyst

Merchant Operations Senior Analyst Company: 99 About the Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). Since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform, pioneering innovative solutions that start in Brazil and scale up to more than 12 countries. We focus on sustainability, safety, artificial intelligence, financial markets, and more. About the Team / Role Responsible for the quantity and quality of merchant supply, and continuously optimizing merchant operations. In this role, you'll be... Acquisition Planning: Analyze merchant performance, identify growth opportunities across different dimensions, and guide the BD team to efficiently acquire high-value merchants. Operation Policies: Adjust operational policies to improve merchant supply quality, solve merchant issues, boost merchant connectivity and productivity, and ensure healthy platform operations. Merchant Promotion: Develop merchant promotion strategies, leverage merchant subsidy resources, and collaborate with the BD team for implementation. Micro-Market Competition: Develop competitive maps, design exclusive strategies for key merchants, and align merchant activities to increase market share in target areas. Cross-Team Collaboration: Work with the Delivery team to balance supply and demand, and improve delivery experience. We're eager to be in touch because you have... Bachelor’s degree or above, with 5+ years of work experience; experience in internet merchant strategy, business analysis, or related fields is preferred. Strong logical and structured thinking, skilled in summarizing and refining information; data‑sensitive with basic data analysis skills. Honest, good at communication and collaboration, self‑motivated. Proficient in English as a working language. Experience in international business. Proficient in SQL. Outgoing personality. Willingness to be assigned overseas. You’ll love working at DiDi because... We create user value We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data‑driven We are strong believers in making informed decisions, that’s why we are data‑driven. We can better navigate the business landscape strategically by analyzing valuable metrics. Win‑win Collaboration Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. Growth We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. Diversity & Inclusion Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all. We practice inclusion, plurality, and respect. We count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development Industry Software Development #J-18808-Ljbffr