Operations Center/Customer Support Agent

Operations Center/Customer Support Agent ZIMPLER PHILOSOPHY We are rapidly expanding in new key markets with a mission to simplify payment transactions everywhere. As we grow, we’re on the hunt for the best, most creative people to join us in sharing our guiding principles and goals. People are at the centre of everything we do and our whole purpose and promise stem from making life easier – for our customers and their customers – with the help of our unstoppable Zimpler crew. Every person and identity within the expanding walls of our company matters. It is a well-demonstrated fact that a product’s market share and usability increases as the diversity of the team creating it increases. For that reason, and many others, we take great pride in our culture. As we’re on a mission to build a global payment solution, our fantastic employees need to represent the world too. Are you next to join us? As part of our team, you will be responsible for monitoring our most critical systems, identifying and solving technical issues, and ensuring a smooth experience for both businesses and end users. If something goes wrong, you’re the first line of defense. If everything is running well, you’ll be helping customers with support tickets. No two days are the same, and you’ll be part of a fast‑moving, high‑impact team. We are looking for someone who is quite new in their technical career but has a strong interest in service and supporting others. Your enthusiasm to learn and adapt will be key to contributing to our mission and helping us maintain an exceptional experience for our customers and users. Shift schedule: Friday to Monday, 6–7 hour shifts, rotating between early and late shifts (11 am BRT to 4 am BRT). At least one Sunday off every four weeks. Approximate work: 120 hours per month. You will be a part of a four‑person team. What You’ll Do Monitor Critical Systems: Keep a vigilant eye on our fintech systems to ensure stability, security, and performance. Proactive Problem‑Solving: Anticipate and address potential issues to prevent downtime and service disruptions. Swift Response: Act promptly to system alerts and escalated major incidents when necessary. Customer Support Excellence: Manage support tickets for both corporate clients and end users, embodying our dedication to exceptional service. Global Collaboration: Work closely with our Sweden‑based Customer Support and Tech teams, contributing to operational enhancements. Why Zimpler? Innovative Environment: Be part of a fintech company that’s reshaping the financial industry through game‑changing innovation and strong partnerships. Hybrid Role: Enjoy a balance of office collaboration and remote work flexibility. Career Growth: Access opportunities for professional development in a fast‑growing international company. Impactful Work: Contribute to making safe and instant transactions available globally. What You Bring Experience: Background in IT support, system monitoring, programming, or cloud Problem‑Solving Skills: Ability to make quick decisions under pressure. Service Orientation: Experience handling both B2B and B2C customers. Language Proficiency: Fluency in both English and Portuguese, written and verbal. Fintech Knowledge: Understanding of fintech, cloud services, or financial platforms is a plus. Flexible Hours: Willingness and ability to work outside regular business hours. Referrals increase your chances of interviewing at Zimpler by 2x. Apply today. Seniority Level Entry level Employment type Part‑time Job function Customer Service #J-18808-Ljbffr