Workforce Management Specialist

4 semanas atrás


São Paulo, Brasil Blaze Tempo inteiro
Join Blaze, the fastest-growing casino in LATAM
**Your main responsibilities**:
- Perform WFM activities, being responsible for planning, preparing work shifts, real-time monitoring and compliance control.
- Ensure the creation and maintenance of monthly work shifts based on demand forecast, respecting all CLT requirements, including work shift control, DSR, inter-shift and intra-shift breaks, and BH or HE compensation.
- Prepare scaling based on contact volume, productivity and SLA, for online and back office service.
- Monitor daily compliance of the operation with the planned shifts and propose corrective actions in cases of deviations, absences and changes in demand.
- Work together with the Operations, HR and Legal areas to ensure legal compliance, time control and work shift management.
- Perform operational performance analyses, proposing adjustments to shifts, headcount or processes to better utilize the workforce.
- Participate in meetings with operations leadership for strategic alignment, continuous improvement and data-driven decision-making.
- Implement and manage WFM tools, contributing to process automation and standardization.
**Requirements**:
- Fluent English
- Completed higher education in Administration, Engineering, Statistics, Information Technology, or related areas.
- Minimum of 3 years in operational planning/WFM positions in a contact center, preferably in the iGaming sector, technology, or companies with 24/7 service.
- Experience in preparing work shifts under the CLT regime and interpreting labor standards. Knowledge of Brazilian labor legislation applied to working hours
- WFM tools (such as Genesys, Verint, or similar), Zendesk, Slack, Google Apps, Power BI or data analysis tools
- Advanced Excel
- Ability to prepare forecasts and dimensioning
- Organization and attention to detail
- Analytical ability and logical reasoning
- Clear and assertive communication
- Proactivity and sense of urgency
- Leadership and teamwork
**Benefits**
- Remote work
- Competitive salary and benefits.
- A collaborative environment focused on innovation and compliance.
- Opportunities for professional growth in a fast-paced industry.
- The chance to work on high-impact projects with cutting-edge technologies.

  • São Paulo, Brasil Allianz Popular SL. Tempo inteiro

    POSITION SUMMARY This role is tasked with the strategic management of both short-term and long-term forecasting, focusing on production, call volumes, and staffing requirements. Also this specialist should have data analysis advanced skills and be able to build executive dashboards using Excel and Power BI. The objective is to optimize resources and maintain...


  • São Bernardo do Campo, Brasil Allianz Partners Tempo inteiro

    Join to apply for the Workforce Management Analyst role at Allianz Partners Position Summary: This role is tasked with the strategic management of both short-term and long-term forecasting, focusing on production, call volumes, and staffing requirements. The specialist should have advanced data analysis skills and be able to build executive dashboards using...


  • São Bernardo do Campo, Brasil Awp Service Brazil Ltda Tempo inteiro

    Workforce Management AnalystPOSITION SUMMARY This role is tasked with the strategic management of both short-term and long-term forecasting, focusing on production, call volumes, and staffing requirements.Also this specialist should have data analysis advanced skills and be able to build executive dashboards using Excel and Power BI.The objective is to...


  • São Bernardo do Campo, São Paulo, Brasil AZGROUPPROD Tempo inteiro

    POSITION SUMMARYThis role is tasked with the strategic management of both short-term and long-term forecasting, focusing on production, call volumes, and staffing requirements. Also this specialist should have data analysis advanced skills and be able to build executive dashboards using Excel and Power BI. The objective is to optimize resources and maintain...


  • São Paulo, Brasil Bunge Tempo inteiro

    **Do you know Bunge?** Distributed in more than 40 countries, a world leader in oilseed processing and one of the largest producers and suppliers of vegetable oils, fats, and proteins for more than two centuries, Bunge works to connect farmers to consumers to provide essential food, ingredients, and fuels for the world. With 117 years in Brazil, we have...


  • Sao Paulo, Brasil Kimberly-Clark Tempo inteiro

    We have an exciting opportunity to join our Global Workforce Intelligence team. The Workforce Intelligence team extracts and analyzes data from multiple HR systems to enable actionable insights throughout Kimberly Clark. As a **Workforce Intelligence Specialist**, you will be responsible for driving research and analysis across HR with an emphasis on...


  • São Paulo, Brasil Didi Tempo inteiro

    Workforce Management Sr. Analyst DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city...

  • Workforce Management Intern

    2 semanas atrás


    São Paulo, SP, Brasil TikTok Tempo inteiro

    Responsibilities ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the...


  • São Paulo, Brasil Didi Tempo inteiro

    CX Workforce Management Manager DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city...


  • são paulo, Brasil Prism Digital Tempo inteiro

    Release Management Specialist | CI/CD, Software Development | Real-Time Financial Data Platform *Please apply with CV written in English language 2 days a month in office in Sao Paulo Our client is hiring a hands-on Release Management Specialist with QA engineering experience to join a high-performance team building the next-gen, cloud-native market data...