ServiceNow Analyst

3 semanas atrás

são paulo, Brasil Tata Consultancy Services Tempo inteiro

Tata Consultancy Services (TCS) is a global leader in IT services, consulting & business solutions with a large network of innovation & delivery centers.

Our mission is to help customers achieve their business objectives by providing innovative, best-in-class consulting and to make it a joy for all stakeholders to work with us.

We have been recognized as a Global Top Employer and our ability to provide holistic long term careers based on continuous learning driven by our digital learning ecosystem helps us to develop the best talents And we invite you to be part of our Team


Position: ServiceNow Analyst


Contract: CLT + Benefits


Required Skills:

  • Advanced English
  • Tier 1 support for HR employees.
  • Defect investigation. Approx. 3/month, with investigation of potential defects estimated at 5 weekly.
  • Testing lifecycle: enhancements, defects, upgrades. End to end support of testing activities. Averaging 13 stories per cycle.
  • System upgrades management: testing, release notes, release recommendations. 2 major upgrades a year, 5 week upgrade cycle for a total of 10 weeks 100% devoted to upgrade testing.
  • Group management and administrative tasks in ServiceNow.
  • Manual support of cases: table management, response templates, etc.
  • System health monitoring.
  • Up to date on ServiceNow functionality and able to provide solutions based on knowledge of ServiceNow releases and upcoming functionality.



What do we offer?


TCS Benefits – Brazil:

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal/Food Voucher

Childcare assistance

Gympass

TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates

Partnership with SESC

Reimbursement of Certifications

Free TCS Learning Portal – Online courses and live training

International experience opportunity

Discount Partnership with Universities and Language Schools

Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

TCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career Platform


At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer


#Buildingonbelief

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