Facilities Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Manager - Financial Services Retail Portfolio

This is a 100% remote position; however, candidates MUST reside in the Fargo, ND, Minneapolis, MN, or Sioux Falls, SD area to be considered.

Transform the Future of Retail Banking Operations Join our dynamic team as a Facilities Manager overseeing an impressive portfolio of 55 retail branches across North Dakota, South Dakota, Iowa, and Minnesota (420K sq. ft.). You'll serve as the primary operational contact for daily branch management, driving excellence across a diverse retail portfolio in a fast-paced financial services environment.

This exciting remote opportunity offers direct reporting to our Senior Facility Manager and the chance to make a real impact on customer-facing locations. We're seeking a proactive, results-driven professional with a passion for operational excellence.

Responsibilities:

• Financial Analysis & Reporting: Conduct accurate budget analysis, forecasting, and variance reporting with clear interpretation of results
• Budget Management: Develop and maintain operating and capital budgets, track savings and cost avoidance initiatives
• Vendor Sourcing & Evaluation: Assess service levels, right-size operations with client approval, and develop sourcing plans including MWDBE bidders
• RFP/RFQ Support: Collaborate with the Sourcing Manager on procurement processes to meet client objectives
• Workflow & SLA Management: Monitor operations to ensure timely completion within established service level agreements and exceed customer satisfaction ratings
• Third-Party & Engineering Coordination: Partner with providers and engineering teams for scheduled preventive maintenance and process adherence
• Compliance & Auditing: Ensure all facilities meet compliance standards and pass management/operations audits
• Best Practices Implementation: Execute facility inspections (virtual/in-person), implement value-added measures, and maintain consistent service delivery
• Team Leadership & Training: Exhibit strong leadership, ensure required training completion, and foster a high-performing team culture
• Client Communication & Service: Maintain effective communication protocols, respond promptly to inquiries, and actively participate in meetings while promoting innovation and performance excellence

Requirements:

• Facilities Management Expertise: Proven experience in facilities management with strong people management skills and leadership capabilities
• Leadership & Communication Excellence: Strong organizational, management, and supervisory skills with exceptional verbal, written, and presentation abilities to effectively matrix manage technical and administrative staff across multiple facility functions
• Technical Proficiency: Proficient in MS Office, MS SharePoint, and CMMS systems, with knowledge of real estate, telecommunications, furniture, accounting, and building systems preferred
• Vendor & Operations Management: Proven ability to oversee vendor performance during standard and off-hours (including weekends) while managing multiple facilities with diverse operational requirements

Preferred Qualifications:

• A bachelor’s degree or equivalent work experience in Facilities Management with a management/technical emphasis is required; an MBA is a plus.

Compensation: $80,000-90,000 with a 10% targeted bonus of the annual salary

Schedule: Monday - Friday 8 a.m. - 5 p.m. with on-call required 24/7 for emergency response

Location: Remote – Fargo, ND, Minneapolis, MN, Sioux Falls, SD

Benefits:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. For more information, please visit our career site pages.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.