Tech Ops Lead

1 semana atrás


São Paulo, Brasil Zippi Tempo inteiro

Overview Join to apply for the Tech Ops Lead role at Zippi Zippi is on a mission to empower Brazil’s 22 million micro and small businesses (MSBs) with financial solutions that truly fit their needs. We pioneered the use of PIX as a credit platform, enabling MSBs to access working capital instantly. With a single tap, our customers can pay business expenses while enjoying up to 10 days to repay, ensuring consistent cash flow for their operations. Since launching three years ago, we’ve achieved profitability and experienced exponential growth, extending over R$3.2 billion (US$640 million) in credit to micro and small businesses across Brazil. We’re scaling to become the leading working capital solution in Brazil’s R$1.6 trillion (US$320 billion) MSB economy. Our success is fueled by a highly automated, data-driven approach. We’ve built an advanced technological infrastructure that processes vast amounts of payments and credit data, allowing us to underwrite, disburse, and collect at scale while maintaining strong unit economics. We manage the entire credit cycle in-house, leveraging cutting-edge data science to make real-time decisions with precision. Backed by top-tier investors like Y Combinator and Tiger Global, we are assembling a world-class tech team to build a future where every small business in Brazil can thrive. If you’re looking for an opportunity to make a real impact in a cause that’s worth fighting for, Zippi is the place to be for the ambitious. What You’ll Do Operate and monitor observability stack – Oversee and run intelligent systems that monitor operations proactively, surface anomalies early, and automatically triage issues. You’ll provide real-time awareness and respond at scale, leading the effort to diagnose and resolve problems. Run and evolve an AI-native CX Platform – Partner with Engineering and Product to evolve Customer Support into a fully tech-powered function. Leverage automation-first solutions and AI/LLMs where useful, manage performance, and ensure instant, high-quality help with minimal manual effort. Oversee fraud prevention at scale – Own the workflows behind fraud detection and response. Track performance, identify gaps, and drive improvements with Product/Engineering to build a scalable fraud ops engine that’s always on and trustworthy. Act as a culture conduit – Model technical excellence and customer obsession. Shape strategy, raise the quality bar, bring clarity through structure, and champion long-term thinking in a fast-paced environment. What We’re Looking For Systematic and process-oriented – You design clear, scalable, and resilient processes, document what works, and create feedback loops to improve the entire team’s clarity and speed. Tech-savvy and automation-first – You lead tech-first operations, leverage AI and automation, experiment with new tools, and integrate systems to multiply impact. Human intervention is reserved for only when absolutely necessary. Comfortable operating in data-rich environments – You navigate complexity, extract signals from noise, and base decisions on data. You’re fluent in metrics, dashboards, and root-cause analysis, building measurable systems. High agency – You move fast, take ownership, and act with initiative. You thrive in ambiguity and deliver outcomes with accountability. Structured thinker – You communicate clearly and analytically to bring clarity to others. Builder of teams and systems – You coach others, scale processes, and foster a culture of ownership, urgency, and high standards. Why You Should Join Us A cause worth fighting for – Our mission is to help micro and small businesses thrive, unlocking financial access for 22 million Brazilian entrepreneurs. Non-hierarchical, high-caliber team – Work with world-class fintech founders and operators, with significant ownership and autonomy to drive impact. Steep career curve – Fast-growing and profitable, offering high-impact projects and rapid advancement. Own and build from day one – Early team member helping to build the Operations function in a well-funded startup backed by Y Combinator. Top-tier compensation – Competitive pay with stock options from day one, plus a comprehensive benefits package. #J-18808-Ljbffr


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