Area Manager

Overview

At Amazon, we are focused on being the most customer-centric company. Since our founding in 1994, we have grown from an online bookstore to a global technology leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We distribute millions of products each year to customers across more than 100 countries. Our innovative spirit drives us to push boundaries and redefine what is possible in logistics and delivery.

As we expand our operations, we seek exceptional leaders who share our passion for innovation and customer obsession. You will have the opportunity to work on projects, collaborate with world-class talent, and make a tangible impact on millions of customers’ lives. We foster a culture of ownership, continuous learning, and data-driven decision-making, empowering our employees to think big and bring their ideas to life.

As an Area Manager - Outbound and Delivery, you will play a crucial role in our complex and fast-paced logistics network. This dynamic position combines responsibilities across our Fulfillment Center (FC) and Delivery Station (DS) operations, requiring a versatile leader who can seamlessly manage both outbound processes and delivery preparations. You will be at the forefront of our customer-facing operations, ensuring that millions of packages are processed efficiently and prepared for timely delivery. Your focus will span four key areas: safety, quality, customer experience, and productivity. You will lead a diverse team of associates, optimize processes, and drive continuous improvement in our outbound and delivery operations. This role offers a unique opportunity to gain comprehensive experience in Amazon’s logistics ecosystem, with decisions and innovations directly impacting our ability to meet and exceed customer expectations. You will also mentor and develop your team, fostering a culture of excellence and innovation.

• Team Leadership: Manage and develop a team of warehouse associates and delivery personnel; oversee performance, provide training, and address team member needs; collaborate with other Area Managers to balance labor and ensure efficient operations.
• Operational Management: Review work forecasts and set productivity targets to meet overall building objectives; oversee the outbound process from order fulfillment to last-mile delivery preparation; monitor and improve KPIs such as On-Time Dispatch and First Day Delivery Success.
• Safety & Compliance: Implement and support all safety programs and ensure OSHA compliance; maintain a safe work environment for all associates in both FC and DS areas.
• Process Improvement: Identify and lead process improvement initiatives using Lean tools; analyze metrics to find root causes and drive operational enhancements; develop practical solutions to complex problems without compromising quality.
• Cross-functional Collaboration: Liaise with internal teams and external partners to ensure smooth outbound and delivery operations; communicate daily metrics and report exceptions to relevant departments.
• Innovation & Adaptability: Embrace and lead change in Amazon’s fast-paced environment; support the implementation of new systems and processes in outbound and delivery operations.

• Bachelor’s degree or equivalent; work a flexible schedule/shift/work area, including weekends, nights, and holidays.
• Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
• Fluency in English; fluency in Portuguese.
• Employee and performance management experience.
• Knowledge of Kaizen and Lean methodology techniques.
• Knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Work flexible schedules, including nights, weekends, and holidays as required; operate in both Fulfillment Center and Delivery Station settings; thrive in a dynamic, fast-paced atmosphere.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the amazon.jobs content page for accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.